Imie Condes

IMIE CONDES-| - | Tacloban City, Philippines https://imiecondes.my.canva.site/portfolio PROFESSIONAL SUMMARY Results-driven Virtual Assistant with 2+ years of experience supporting a US-based company to streamline operations and enhance organizational efficiency. Experienced in administrative support, calendar management, email coordination, data entry, and customer service. Dedicated to optimizing workflows and handling time-intensive tasks, enabling business owners to focus on growth, known for being reliable, adaptable, and proactive in delivering consistent results. KEY SKILLS Customer Service (Email & Chat Support) | Data Entry | Email Management | Calendar Management | CRM (HubSpot, Groove) | Google Workspace | Slack | Asana | Trello | Lead Generation | Calendly PROFESSIONAL EXPERIENCE General Virtual Assistant REACH Solar, LLC | March 2024 - March 2026 • Onboarded new team members by setting up account portals with accurate data • Created and maintained Google Sheets trackers to monitor operations and performance, improving visibility across multiple workflows and teams. • Triaged daily inboxes, managing and prioritizing 50+ emails per day to reduce response times and improve customer satisfaction. • Delivered customer support for a Shopify dropshipping store via live chat and email (Order & Customer Management), and provided overall support to team members, handling 30+ customers daily with order, technical, and account-related concerns. • Performed accurate data entry and database updates while ensuring data integrity and consistency. Trainer E-Tech Global Training Academy, Inc. | December 2021 - January 2024 • Conducted virtual training sessions to improve trainees’ English pronunciation and communication skills, facilitating interactive role-plays and assessments for 25 participants per session. • Developed trainees’ problem-solving and customer service abilities through structured exercises and real-world scenarios, supporting consistent skill improvement across multiple cohorts. • Evaluated trainee performance using assessments and feedback tools, monitoring progress for 25 trainees, and identifying areas for improvement. Lead Generation Specialist Direct Home Buyers | February 2023 - November 2023 • Conducted outbound calls to U.S. homeowners to assess interest in selling properties, qualifying 10+ prospects daily. • Transferred qualified leads to a U.S. broker, ensuring efficient follow-through and supporting higher conversion potential across the sales pipeline. Call Center Agent Prime Gateway | March 2019 - May 2029 • Generated leads through outbound calls by assessing clients’ credit scores and determining home loan eligibility Call Center Agent Azpired, Inc. | April 2018 - October 2018 • Handled inbound calls from customers requesting taxi services, and assigned available drivers with accurate pickup and destination information. Handled 50+ rides daily. TECH PROFICIENCY Productivity & Admin: Google Workspace (Docs, Sheets, Slides, Drive, Calendar), Microsoft Teams Communication: Slack, Discord, Zoom, Google Meet, Google Voice, Calendly CRM & Marketing: HubSpot, Groove AI: ChatGPT, Grammarly, Gemini Design & Content: Canva, CapCut (basic) Project Management: Asana, Trello EDUCATION Bachelor in Seconday Education Leyte Normal University | Tacloban City, Philippines | 2017 Academic Proficiency Awardee Award of Merit REMOTE WORK READINESS Internet: Primary: Globe 200 Mbps | Backup: Gomo 5G mobile hotspot Equipment: Laptop (Lenovo AMD Ryzen 5 5500U, 8 GB RAM) | Monitor Extension| Noise-cancelling headset | HD webcam Workspace: Dedicated home office | Quiet environment Availability: Full-time or Part-time| Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones LANGUAGES English: Fluent / Proficient Filipino: Native / Fluent