Imie Condes

Imie Condes CUSTOMER SERVICE & ADMIN SUPPORT VIRTUAL ASSISTANT WORK WITH ME E ABO U TM U E ABO TM E ABO TM About Imie E ABO U TM U Highly skilled Virtual Assistant committed to helping businesses streamline their operations and stay organized. With expertise in administrative support, scheduling, email management, data entry, and customer service. I ensure efficiency and productivity in every task. My goal is to take on time-consuming responsibilities so you can focus on growing your business. Reliable, adaptable, and proactive. I am here to support your success! LET’S WORK TOGETHER Services 02 Customer Service 01 Admin Assistance Email & Chat Support Customer Relationship Management Order Management (refunds, returns, and account updates) Resolving customer complaints Maintain accurate customer records in CRM systems Email & Inbox Management Calendar & Scheduling Data Entry & File Organization Document preparation & Management Basic Internet Research Basic Social Media Support Project Management General Admin Tasks Work Experience General Virtual Assistant REACH Solar LLC | March 2024 - March 2026 Provided remote support for a US-based company, handling customer service, data entry, Shopify dropshipping, onboarding, and other general admin tasks to ensure smooth operations and customer satisfaction. Trainer e-Tech Global Training Academy, Inc. | December 2021 - January 2024 Conducted virtual sessions to improve trainees’ English pronunciation, develop communication, problem-solving, and customer service skills, using role-plays and assessments. Lead Generation Specialist Direct Home Buyers | February 2023 - November 2023 Conducted outbound calls to US homeowners to assess interest in selling house properties, qualify prospects, and generate high-quality leads. Call Center Agent Prime Gateway | March 2019 - May 2019 Generate leads through outbound calls, assessed clients’ credit scores, and determined home loan eligibility. Call Center Agent Azpired, Inc. | April 2018 - October 2018 Receive calls from customers requesting rides and coordinate taxi services by assigning available drivers with accurate pickup and destination information. Tools & Systems I USE AS A VIRTUAL ASSISTANT Skills & Expertise Customer Service & Client Support Live Chat Support Email Communication & Handling CRM (Shopify, HubSpot, Groove) Data Entry & Recording Google Workspace Calendar Management & Scheduling Lead Generation & Research Multitasking & Time Management Tech Savvy & Detail Oriented WE’RE A PERFECT MATCH IF... You’re a busy entrepreneur juggling many responsibilities and need support with day-today admin tasks. You want to grow your business without the overhead of hiring full-time staff. You’re stuck handling repetitive tasks that could be delegated. You want more clients, more income, and more freedom to focus on what truly matters in your life. Does this sound like you? Then, let’s work together! I believe in making things easier for others so they can focus on what they do best. Ready to grow your business faster? Work with me! Email-Phone- EMAIL ME TO GET STARTED