Imeobong Essien
$5/hr
Operations & VA Specialist | Streamlining workflows & providing structured admin support daily
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Uyo, Akwa Ibom, Nigeria
- Experience:
- 2 years
IMEOBONG ESSIEN
📍 Nigeria | 💻 PORTFOLIO
PROFESSIONAL SUMMARY
Customer Service & Administrative Professional with international experience across SaaS,
fintech, and online services. Skilled in handling customer inquiries, managing ticketing systems,
and streamlining workflows through automation. Proficient in Zendesk, Intercom, LiveAgent,
Discord, and Zapier. Recognized for strong communication, adaptability across time zones, and
problem-solving in remote global teams.
CORE SKILLS
● Customer Support: Email, Chat & Ticketing Systems
● Tools: Zendesk, Intercom, LiveAgent, Discord
● Automation: Zapier
● Remote Collaboration: Slack, Trello, Zoom, Google Workspace
● Administrative Support & Data Management
EXPERIENCE
Customer Service Support - Freelance Contract
International Clients | Remote | 2024 - 2025
● Resolved customer inquiries via email, chat, and Discord.
● Supported onboarding and technical troubleshooting for global clients.
● Improved workflows to reduce ticket resolution times.
Customer Support Assistant - Freelance Contract
E2T PropFirm | Remote | February 2025 -September 2025
● Managed tickets using Discord and LiveAgent.
● Automated workflows with Zapier to save team hours.
● Coordinated with teams across multiple time zones.
Administrative & Customer Support - Freelance Contract
Various International Companies | Remote | February
● Provided administrative support: scheduling, data entry, documentation.
● Maintained accurate customer records and supported onboarding.
● Assisted with tool integrations to improve customer experience.
OUTLIER AI TRAINING - ANNOTATOR
SEPTEMBER 2025 - JANUARY 2026
APPEN AI TRAINING - ANNOTATOR
DECEMBER 2025
