Imelda Ramos

IR IMELDA RAMOS-SKYPE: ipramos- Sky OBJECTIVE EXPERIENCE I am a professional Customer Service Representative with over 12 years’ experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty VIRTUDESK INSIDE SALES AGENT/ GENERAL ADMININSTRATIVE/ TRANSACTION COORDINATOR SKILLS • • • • • • • • • • • • • Appointment Setting Social Media Marketing Basic Transaction Coordinator Task Email Handling Flexible Administrative Skills Internet Search Data entry Customer Service EMAIL • • • • • Worked full time for a client in different states in the US who is a Realtor. Constantly engaged to support the sales function of a business which includes contacting the cold and warm leads. Deal with objections and on how to nurture leads Was able to work with Boomtown, Vortex, Mojo Dialer, Follow up boss and Vulcan 7,Liondesk, Agent Legend, Managing Social Media Platforms, Creating Ads thru Canva. Posting New Listings Setting up Drip Campaigns, Email Blasting. Basic Transaction task, Updating Listings thru MLS. Search for specific properties for buyers thru MLS. Managing Clients Calendar and Appointments Updating CRM adding Prospect to the Pipeline. TWITTER HANDLE TELEPHONE LINKEDIN URL IR YOUR NAME-SKYPE: IPRAMOS- SKY | LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG FAVWOLRD EMAIL SUPPORT SPECIALIST • Deliver an excellent customer service experience in all emails we receive thru Zendesk • Processing refunds to the customer thru Shopify, Wo commerce and Ship Station • To address customer issues and provide feedback for customer insights • Processing orders thru Wocommerce and Shipstation. • Fulfilling orders to Shopify BANK OF AMERICA TELEMARKETER/CUSTOMER SERVICE • Walmart.com -Alorica Contact Services • Deal directly with customers respond promptly to customer inquiries • Handle and resolve customer complaints • Personally, handles client and customer concerns Handles internal operations to improve the quality of service FINANCIAL SPECIALIST • Obtain and verify customer information • Answers questions, resolve issues, adhere to scripts and attempt to sell products as necessary EMAIL TWITTER HANDLE TELEPHONE 2 LINKEDIN URL IR YOUR NAME-SKYPE: IPRAMOS- SKY | LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG EMAIL TWITTER HANDLE TELEPHONE 3 LINKEDIN URL