IMELDA
DIANA
CASTRO
COSTUMER SERVICE
REPRESENTATIVE
CAREER SUMMARY
ABOUT ME
Excellent written and verbal
communication skills
Highly organized and efficient
Ability to work independently or as a part
of a team
Proven leadership skills and ability to
motivate
SKILLS AND ABILITIES
Good time management skills
Good Communication Skills
Reliable and Professional
Team Player
Fast Learner
Hard player
Motivated
Customer Service Representative
THE RESULTS COMPANIES | OCTOBER 2020- APRIL 2021
HEALTHCARE AND SIRIUS XM OUTBOUND SALES
Billing
Plan Change
Updating the Members information
Assisting members with their concern
Upselling
Enhancing the feature of the product
Market Researcher (Interviewer)
DYNATA GLOBAL PHILIPPINES | AUGUST 2020 - OCTOBER
2020
Conducting survey via phone
ACADEMIC HISTORY
AMA Computer College
SOFTWARE DEVELOPMENT
Completed 1st Year-
Marikina High School
GRADUATE CLASS OF 1999
CONTACT INFORMATION
Phone: - Email:-Skype I.d:
live:.cid.7dfa0a6f0db0f4e6
FH Moms University
FEBRUARY 2021
