Imaze Enabulele

I am a results-driven IT professional with a diverse background that bridges technical support, cloud engineering, and process operations. With over four years of experience in oil and gas and manufacturing environments, and subsequent training and project work in IT and cloud infrastructure, I bring a unique blend of analytical problem-solving, hands-on technical skills, and a strong commitment to service excellence.

In my most recent role at CBI Health, I worked as a Direct Support Specialist, where I honed my ability to deliver structured, client-centered support. By maintaining accurate documentation of more than 100 events annually, I identified behavioral patterns and improved care strategies, which resulted in a 20% boost in client satisfaction. I also facilitated over ten monthly community and recreational activities, balancing empathy with structure to strengthen social engagement and compliance with individualized care plans. Alongside these duties, I refined incident reporting and IT documentation skills, ensuring data accuracy and efficient troubleshooting across systems.

Transitioning into technology, I completed an intensive cloud engineering apprenticeship at Level Up In Tech. There, I designed and deployed resilient multi-tier AWS architectures, automated provisioning with Terraform, and built event-driven applications with AWS Lambda, API Gateway, and SQS. This resulted in reduced infrastructure costs and improvement in deployment times through automation. My work with Kubernetes orchestration also demonstrated my ability to optimize cloud-native deployments and ensure high availability.

Prior to my IT training, I worked as a Process Technician in manufacturing. I supported production systems by troubleshooting technical issues, implementing preventive maintenance schedules, and analyzing performance data from over 250 refrigeration units weekly. My proactive efforts improved system uptime by 15–30%, optimized compressor efficiency, and reduced downtime. These experiences strengthened my technical troubleshooting, documentation, and cross-functional collaboration skills.

My technical expertise spans AWS, Azure, Linux, Windows, Active Directory, Microsoft 365, and networking fundamentals. I hold a Linux Essentials certification, and currently pursuing CompTIA Security+ certification. Beyond technical knowledge, my strengths include clear communication, adaptability, customer service, and process optimization.

With a blend of my engineering foundation with modern IT support and cloud engineering skills, I offer both the precision of a process-oriented professional and the curiosity of a continuous learner ready to deliver results in fast-paced, technology-driven environments.