Imaobong Uwakmfon Effiong

IMAOBONG UWAKMFON EFFIONG Customer Service Representative | Virtual Support Specialist Uyo, Akwa Ibom State Phone:- Email:- Professional Summary Dedicated and empathetic Customer Service Professional with 9+ years of experience in healthcare, pharmaceutical sales, and virtual customer support. Skilled in resolving complex customer issues across digital platforms and maintaining high customer satisfaction rates. Adept at multitasking, managing CRM systems, and providing realtime support through email, chat, and phone. Proven ability to work independently in remote roles and ensure timely issue resolution. Key Skills - Customer Relationship Management (CRM) - Virtual Customer Support (Chat, Email, Phone) - Conflict Resolution - Remote Collaboration Tools (Zoom, Google Meet, Teams) - Time Management & Scheduling - Data Entry & Digital Documentation - Problem Solving & Adaptability - Technical Troubleshooting (Basic) - Healthcare Customer Support - Email Management Professional Experience Customer Service Assistant (Hybrid Role) Uwakmfon Specialist Hospital, Uyo June 2024 – Feb 2025 - Assisted patients via phone and email, providing timely information and resolving concerns. - Used hospital management systems to update records and manage schedules remotely. - Maintained confidential information in digital databases in compliance with HIPAA and internal policies. - Scheduled virtual appointments and coordinated telehealth communications. Medical Sales Representative & Remote Client Support Exagon Pharmaceuticals Limited, Uyo Sept 2015 – Apr 2024 - Built lasting relationships with clients through online channels and on-site visits. - Delivered product training and support via webinars and virtual meetings. - Provided post-sale follow-up and support remotely, addressing client inquiries effectively. - Managed territory database and virtual customer logs using CRM software. Monitoring and Evaluation Officer (Remote Support - NYSC) Ministry of Health, STI and AIDS Control Program, Abeokuta Jan 2014 – Aug 2015 - Collected and entered data into digital systems for remote access and analysis. - Facilitated community health education programs via virtual and in-person methods. - Coordinated referrals and follow-ups using remote communication tools. Education & Certifications MPH, Public Health — University of Calabar, 2023 B.Sc., Human Anatomy — University of Uyo, 2013 Freelancing Fundamentals: Virtual Assistance, Customer Support, and Lead Generation — 2023 Digital Marketing Fundamentals – IIDE — 2023 Safety and Health Professional Certificate – OSH Academy, USA — 2015 Technical Proficiencies - Microsoft Office Suite - Zoom, Google Meet, Microsoft Teams - CRM Software (basic knowledge) - Email Platforms (Gmail, Outlook) - Google Workspace