Imaobong Ebong

IMAOBONG EBONG (MD) MEDICAL RECEPTIONISTS /CARE COORDINATOR Profile In the past 6 years as a Medical Receptionist/Care Coordinator, I worked with hospitals and wellness organizations and I have been able to assist patients so they can assess the support they need. I have also responded to tickets quickly and represented any organizations I worked with effectively leading to over 95% satisfaction Work Experience Education Hone Health (US) Telemedicine patient Coordinator Bachelor of science University of Uyo 2012 -2016 IT Essential skills Digital witch Academy 2022 – company's SLA 2025 2024 ALX 2024 Bachelor of Medicine, Bachelor of surgery (MB.BS) University of Uyo- Expertise Customer support /chat support Appointment scheduling/Rescheduling Email management Call Support getting feedback for improvement. All Health Medical Group (US) ALX AI Career Essentials Follow-up of customers to ensure satisfaction and Documentation using CRM tools. Email management Virtual Assistant 2024 Attending to patients Tickets via Zendesk following the 2020 - Patient Care Coordinator Answering patients call and scheduling appointment. Updating the EHR of patients after consultation. 2022 2017 - patients to communication and patient support. Waldron Dental Clinic (UK) Virtual Receptionist/Treamt coordinator Answering inbound calls and making outbound 2019 calls. Appointment scheduling and rescheduling. patient education about the different treatment options and pricing., Data entry into go high level and Dentally SKILLS Communication ZENDESK Problem-solving HUBSPOT Proactive Time management Managing up Tech savvy Fast learner Empathy Active listening Language English TOOLS Attention to details call support ASANA ATHENA EHR NAVIERRE KLARA RING CENTRAL WEAVE GOOGLE WORKSPACE GO HIGH LEVEL DENTALLY AVAILITY NAVINET