Imaobong Ebong

IMAOBONG EBONG TELEHEALTH PATIENT ASSISTANT -- Nigeria Profile In the past 6 years as a TeleHealth Patient Assistant, I worked with healthcare professionals from different fields of the medical practice and I have been able to assist patients so they can assess the patient centered care they need. I have also responded to tickets quickly and represented any organizations I worked with leading to 95% patient satisfaction. Work Experience Education Hone Health (US) Telemedicine patient Coordinator Bachelor of science University of Uyo 2012 -2016 IT Essential skills Digital witch Academy 2022 – 2024 AI Career Essentials ALX getting feedback for improvement. Documentation using CRM tools. Email management All Health Medical Group (US) Virtual Assistant 2024 company's SLA Follow-up of customers to ensure satisfaction and 2024 ALX Attending to patients Tickets following the 2020 - Telehealth Assistant Answering patients call and scheduling appointment. Updating the EHR of patients after consultation. 2022 follow-up of patients to confirm adherence to prescribed drug. 2024 Expertise Customer support /chat support Appointment setting and secheduling Email management Call Support 2017 - Premier Dental center Telehealth Sales Representative Working with the marketing team to createsales campaign. 2019 Follow up of leads to ensure purchase and prropraite use of dental products Data entry using CRM (Hubspot) SKILLS Communication ZENDESK Problem-solving HUBSPOT Proactive Time management Language English TOOLS Managing up Tech savvy Fast learner Empathy Active listening Attention to details call support ASANA ATHENA EHR NAVIERRE KLARA RING CENTRAL WEAVE GOOGLE WORKSPACE