Imaobong Akpan

AKPAN IMAOBONG CHRISTOPHER B.Sc PROFILE SUMMARY Effective self-starter with experience in customer relationship management and sales. Good knowledge of data entry, data sourcing and data analysis. Excels in achieving and exceeding targets and business objectives. Possesses strong leadership, communication, and interpersonal skills with clients at all levels. A trained virtual assistant with good knowledge of Google Workspace and MS WORD. KEY SKILLS Proficient in the use of Google Workspace Verbal and written communication Project Management and strategic planningCustomer service skills – problem-solving WORK EXPERIENCE Phantom Apartments, ABUJA, NIGERIA (2023 – 2024) Co-Host / Client Relation Manager Responding to inquiries, bookings, and guest concerns as well as providing check-in/check-out instructions. Addressing issues during the stay (maintenance, complaints, etc.). Coordinating with cleaners and maintenance teams and restocking essentials (toiletries, linens, etc.). Adjusting pricing for market trends. Managing multiple booking platforms (Airbnb, VRBO, etc.) and setting house rules and policies. Expanding business by onboarding new properties. UK-DION INVESTMENT LIMITED, ABUJA, NIGERIA (2019 - 2022) Business Development Manager / Human Resource Assistant Researched, identified, analyzed, and executed a new business initiative which led to sales improvement by 20% monthly. Executed administrative and legal related tasks under the supervision of the Human Resource Department. Conduct interviews for new hire and selecting the right candidates to fill in vacant positions. Make all administrative information available to all staff. Prepare pay slip of staff, editing and ensuring up-to-date data for payroll accuracy. Managing existing and new customers through account management/Advisory Services to maximize retention and referrals. Developed channel partners to increase company-wide sales leads and industry partnerships which led to a 30% increase in sales. Virtual staff training and orientation on product knowledge to new and existing staff respectively. Presentation of company’s product to prospective clients. GLOBAL REACH INTEGRATED SERVICE LTD, ABUJA, NIGERIA (2018 - 2019) Executive Assistant Scheduling meetings and appointments for the CEO as well as taking minutes in meetings Handled customer complaints, and provided appropriate solutions and alternatives within the time limits which led to customer satisfaction and retention. Open, sort, and distribute incoming correspondence and email for the CEO Filed and retrieved corporate documents, records, and reports. Attend to visitors and determine whether they should be given access to specific individuals. Skillfully managed administrative responsibilities for the welfare of staff such as ordering supplies, maintaining records, handling maintenance, and handling confidential information. NIGERIAN INSTITUTION OF SURVEYORS (NIS), ABUJA, NIGERIA -) Administrative Assistant Reviewed, screened, prioritized, and responded to incoming correspondence. Data sourcing, collation, and file management. I Collaborated with the operations team to prepare materials for conferences, correspondence, appointments, and meetings. Preparations of presentation reports and spreadsheets. Interpret administrative and operating policies and procedures for employees. Designed and implemented upgraded training policies for both new and old employees Coordinated and participated in training and development for new employees and existing employees respectively. CHI LIMITED, DELTA, NIGERIA -) Administrative Assistant Answering and directing phone calls to relevant staff Scheduling meetings and appointments for the manager as well as taking minutes in meetings. Being a point of contact for a range of staff and external stakeholders Preparing accurate daily reports of stocks and sending new orders to head office. Overseeing unloading of trucks and stock taking to correspond with the received invoice Provided exceptional administrative support to managers and colleagues, hence increasing the overall efficiency by 30%. REFEREES: Will be provided based on request. EDUCATION AFRICAN LEADERSHIP GROUP (ALX) - Virtual Assistant 2022 ONLINE DATA ENTRY COURSE. 2022 UNIVERSITY OF PORT HARCOURT – Port Harcourt, Rivers State, Nigeria - B.Sc. – Business Management FED. GOVT. GIRLS’ COLLEGE – Mpkat Enin, Akwa Ibom State - Senior School Certificate Examination (SSCE)