Iman Ali

Iman Hassan Ali Alexandria, Egypt M: -- Educational Background BSc. S.S.P Architecture and Construction Department: Architecture Major - Faculty of Engineering, Alexandria University. - - GPA: 3.23 - GRADUATION PROJECT: The Design of Students' Dormitory Complex Grade: A- General Secondary Certificate - Sidi Gaber language school - Professional Experience Digital Subject Matter Expert - Vodafone U.K June,2021 – Present Responsibilities:   I was chosen to work as part of the Automation Project for my long experience in the field. Working as a Digital SME in the launch of a new tool that will facilitate advisor’s work along with enhancing customer’s experience. International Customer Service Subject Matter Expert - Vodafone U.K October 2019 – Present Responsibilities:  Handling major customer’s complaints  Assisting international advisors with knowledge and any daily challenges.  Providing solutions to enhance daily performance and different challenges.  Analyzing department performance on a daily basis Achievements:  Became head of subject matter experts team in 2019  Contribution in the success of Working from home project launch during COVID 19  Recognition for my work in different phases.  Working on 2 different side projects to modify Advisor’s Knowledge Base with the UK team. International Customer Service Advisor - Vodafone U.K March 2018 – October 2019 Junior Architect - Roun Designs October 2017 – March 2018 Architecture Intern - Lincoln Architecture Summer School - Lincolnshire, United Kingdom August 2014  The summer school focused sustainable architecture.  Worked on different projects with architecture students from different countries. Children English Teacher - AIESEC India's Global Citizen Program - New Delhi, India July-August 2016 - The program focused on creating an impact in New Delhi through working with schools or charities on educational and cultural issues. Skills Computer Skills:         MS Office AutoCAD Photoshop Sketch-up SAP Revit 3D Max Worked in 4 Oracle programs Languages:    Arabic – Native English – Advanced Turkish – Beginner Courses:  Big Data Analysis – Vodafone University  Six Sigma Green Belt (in progress)  Data Analysis Management (in progress) - Vodafone University  Agile Principles – Vodafone University  Agile Foundations – Linkedin Learning  Scrum: the Basics - Linkedin Learning  Scrum: Advanced - Linkedin Learning  Cert Prep: Scrum Master - Linkedin Learning