IBOK, IMA-OBONG IME
Uyo, Akwa Ibom State, Nigeria.--
https://www.linkedin.com/in/ima-obong-ibok-5a-
PROFILE SUMMARY
● Strategic and versatile Social Media Manager with a strong track record of driving brand
growth, engagement, and conversions for both emerging startups and established
businesses through data-driven content and paid media strategies.
● Expert in crafting high-impact social media campaigns across multiple platforms,
combining storytelling, trend analysis, and audience insights to deliver measurable
results that align with business goals.
EDUCATION
Digital Marketing Skill Institute, USA
Professional Diploma in Social Media Management and Advertising.
February- March 2024
B.Agric (Soil Science)University of Calabar, Calabar-
WORK EXPERIENCE:
Social Media Manager- March 2025- April 2025 - RemoteTrybe
● Grew LinkedIn from 9K to 13K in under 3 weeks through strategic content planning and
audience engagement.
● Increased training sign-ups by 40% and boosted post engagement by 60% through
compelling CTAs, DMs, and comments.
● Collaborated with the creative team to produce varied content formats that attracted and
retained a vibrant online community.
Social Media Manager- December 2024- Mar 2025 - Songbird Music Project
● Developed and executed targeted social media campaigns for music competitions,
resulting in a 55% increase in sign-ups.
● Created and managed Meta Ads that reached over 10,000 users and converted with a
7% click-through rate, boosting event awareness and participation.
● Planned content calendars, managed community engagement, and collaborated with
video editors and designers to deliver high-performing, faith-centered content across
platforms.
Upwork Contract - April 2024- Social Media Strategist - DSMAY Real Estate, Houston,
Texas.
● Developed and implemented a data-driven social media strategy that led to a 15%
increase in followers, 30% boost in engagement, and a noticeable rise in property
listings within 30 days.
● Created platform-specific content (videos, carousels, reels, testimonials) to attract
potential buyers and homeowners, increasing inquiries and lead generation.
● Collaborated with the internal marketing and sales teams to align content with business
goals, ensuring consistent messaging and brand voice across all digital platforms.
April 2020 - December 2023- Customer Support - Union Bank Nigeria - Uyo, Akwa Ibom
State
● Consistently converted over 70% of leads to sales month on month through strategic
calls and relationship management.
● Effectively handled all customer complaints throughout the tenor of the facility;
collaborating with other members of the team to ensure timely resolution.
● Exceeded the branch loan target by not less 15% every month thereby leading to
increase in sales.
June 2018- March 2020- Sales Service Executive- Union Bank Nigeria, Uyo, Akwa Ibom
State.
● Effectively on-boarded new customers on the bank's mobile and online platforms and
provided support in resolving issues on the platform.
● Increased customer retention by skillfully managing feedback from customers and
ensuring customer satisfaction using the customer satisfaction score metric.
October 2016- November 2017- Executive Assistant
Nigeria Agricultural Quarantine Service- Abuja, Nigeria.
● Assisted a top executive in coordinating his daily tasks including, Email management,
call scheduling, and data entry.
● Delivered exceptional customer service to his clients all through the business period and
effectively resolved any challenges or related problems.
AREA OF EXPERTISE- DEMONSTRATED SKILLS
Social Media Strategy || Community Engagement || Social Media Analytics & Reporting ||
Copywriting || Product Marketing || Paid Advertising || Relationship Building || Customer
Support & Feedback Management
INTERPERSONAL SKILLS
Communication || Emotional Intelligence || Problem Solving || Time Management || Active
Listening
CERTIFICATIONS
● Digital Marketing Skills institute certified as a professional Social Media Management
and Advertising Specialist
● ALX Virtual Assistant Certification
● IT Support Certification by Digital Witch
● Jobberman Financial Literacy Certification
● Jobberman Soft-Skills Certification
