Ima J. Dowlin

Bilingual Quality Assurance & Customer Support Professional (EN/ES) with 9+ years of experience in Supply Chain, Order Management, and Delivery Logistics. I deliver measurable results by transforming operational challenges into streamlined processes and customer-focused solutions. Recognized for efficient issue resolution, process optimization, and clear communication across remote and multicultural environments. Expertise in quality assurance, customer success, and process improvement, ensuring accuracy, efficiency, and outstanding customer experiences.