Ima Cerbito | Freelancer Resume

Jemarie B. Cerbito Address: Makati City, Philippines, 1235 Email:-Skype/Zoom ID: imacerbito PH Mobile: - _______________________________________________________________________________________________ Educational Background Primary: Secondary: Tertiary: Paco Catholic School Paco Catholic School Concordia College Philippine Christian University BS in Business Administration Major in Marketing CAP College BS in Business Administration Major in Marketing S.Y. 2003 – 2004 S.Y. 2004 – 2007 S.Y. 2008 – 2009 S.Y. 2009 – 2011 S.Y. 2015 – 2016 Skills ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Proficient in Microsoft Office and Google Suite Basic knowledge of Adobe Photoshop, Illustrator, and Wondershare Filmora Intermediate proficiency in Adobe InDesign Extensive knowledge in operations management and project management Skilled in sales and marketing strategies, including digital marketing Experienced in administrative work and customer/public relations Proficient in tendering complex contracts Strong organizational and planning skills Demonstrated ability to build and manage customer relationships Strategic thinker with a talent for identifying business opportunities Excellent presentation, interpersonal, and communication skills Committed to honesty, integrity, and ethical practices Adept at multitasking across various tools and platforms Proficient in Clickfunnels, GoHighLevel (GHL), and Zapier Familiar with Builderall, Basic WordPress, and LeadPages Knowledgeable in ActiveCampaign, Infusionsoft, and Wistia Proficient in tools like Mailchimp, GetResponse, and various social media ad managers 1 Home-Based Job and Experience October 2022 - May 2025 Employer: Michael Rayburn Location: Washington DC, USA Position: Operations Manager (freelance) Work Description: ❖ Recruit, select, train, and manage employees ❖ Communicate job expectations and review performance ❖ Plan compensation actions and enforce policies ❖ Contribute to strategic plans and complete action plans ❖ Forecast requirements and manage the annual budget ❖ Develop and enforce operations systems and processes ❖ Analyze and improve workflows and processes ❖ Maintain a safe and compliant work environment ❖ Update job knowledge through education and networking ❖ Achieve operations goals and meet labor budget expectations ❖ Manage staff levels, wages, and contractors ❖ Oversee all department managers and operations employees ❖ Manage client relationships ❖ Serve as the primary contact for customer and company issues January 2019 - August 2022 Employer: Jay Berube (Sales Commanders, Funnels & Fire, AttractZen) Location: North Carolina, USA Position: Operations & Project Manager (full-time) Work Description: ❖ Communicating changes in an order process to relevant parties. ❖ Ensuring that SOP and regulations are followed. ❖ Documenting procedures for third-party monitoring. ❖ Creating and monitoring projects and teams. ❖ Reviewing workloads and manpower to ensure targets are met. ❖ Supporting the CEO and all three companies' vision and process ideals. ❖ Ensuring staff working on processes are happy and operating efficiently. ❖ Supporting all functions of the business to work together. ❖ Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines ❖ Delegating tasks on the project to employees best positioned to complete them ❖ Making effective decisions when presented with multiple options for how to progress with the project ❖ Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy ❖ Communicating with executives or the board to keep the project aligned with their goals ❖ Performing quality control on the project throughout development to maintain the standards expected ❖ Adjusting schedules and targets on the project as needs or financing for the project change 2 August 2020 - December 2022 Employer: The SpeedUp Co Location: Australia Position: Digital Marketer | Project Manager | SMM and Strategist (part-time and freelance) Work Description: ❖ Demonstrates products and services as deemed necessary by clients and management ❖ Present the marketing plan to the client. ❖ Creates a plan for gaining customers and then retaining them based on ❖ Analyzes and creates a plan for engaging the target market ❖ Analyzes the competition to create a plan for engagement ❖ Delegate tasks to team members ❖ Photoshop images that will be used for social media posting ❖ Creating automation and designing funnel pages using builderall. ❖ Audience management ❖ Social media management Sept 2019 - June 2020 Employer: MT Web Tech Location: Canada Position: Digital Marketing Manager (part-time and freelance) Work Description: ❖ Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns. ❖ Develop and monitor campaign budgets. ❖ Plan and manage our social media platforms. ❖ Prepare accurate reports on our marketing campaign’s overall performance. ❖ Coordinate with advertising and media experts to improve marketing results. ❖ Identify the latest trends and technologies affecting our industry. ❖ Evaluate important metrics that affect our website traffic, service quotas, and target audience. ❖ Work with your team to brainstorm new and innovative growth strategies. ❖ Oversee and manage all contests, giveaways, and other digital projects. ❖ I also handled the payroll of the whole team in the Philippines. ❖ Evaluate results and provide feedback in a timely fashion ❖ Consult frequently with key team members ❖ Cultivate a unique identity for the team; Build a unified department March 2019 – January 2020 HiGrade Energy by Sunpower and Solar Academy Employer: Emmanuel Duverneau and Christian Axios Location: Walnut Creek, CA, USA Position: Operations Manager (full-time) Work Description: ❖ Recruit, select, train, assign, schedule, coach, counsel and discipline employees ❖ Communicate job expectations; planning, monitoring, appraising and reviewing job contributions ❖ Plan and review compensation actions; enforcing policies and procedures ❖ Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends 3 ❖ Develop operations systems by determining service handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization. ❖ Analyze process workflow, employee and space requirements and equipment layout; implement changes March 2019 – September 2019 Shopstorm and Groovejar Employer: David Tran Location: California, USA Position Title: Virtual Assistant (part-time and freelance) Work Description: ❖ Responsible for daily administrative tasks and schedules. ❖ Handling tickets. Answering them and handling customer support. ❖ Live demo of the products ❖ Created Animated videos ❖ Daily social media posting, content and images across multiple platforms (hootsuite) ❖ Graphic design for logo (simple/basic) ❖ Branding and ad campaigns (adroll) ❖ Handled refund and cancellation of subscription February 2019 – June 2019 3w Corner Employer: Manny Eitani Location: Brooklyn, NY, USA Position Title: Sales and Marketing Specialist (part-time and freelance) Work Description: ❖ Overall in charge of operations, coordination and supervision of the team. ❖ Provide inspired leadership for the organization. ❖ Responsible for overall planning/scheduling and ensuring complete and efficiency of the team. ❖ Analyze, improve and review operational policies and procedures for long term stability ❖ Other duties are necessary for smooth project implementation. February 2019 – April 2019 Innate Media Employer: Josh Sharpe Location: California, USA Position Title: Project Manager (part-time and freelance) Work Description: ❖ Manage FB ads and campaigns ❖ Make basic edits to images and graphics ❖ Creating Clickfunnels (CF) pages and integrating with other systems ❖ Load and test emails in Clickfunnels / Active Campaign for the weekly newsletter ❖ Manage the repurposing of FB lives into content for Innate Media ❖ Load / manage Innate Media’s blog posts from re purposed FB live content ❖ Load & test emails in other email management software for our agency funnel clients ❖ Email & webinar integration support on various funnel projects within various webinar platforms for our agency and clients ❖ Solving problems and working with customer support of either Clickfunnels or Leadpages, or other platforms for Innate Media or agency clients 4 ❖ Uploading videos to Vimeo and providing embed codes in appropriate documents ❖ Manage Innate Media's customer service emails (not clients but login / product issues) ❖ Manage Innate Media's website updates to web developers December 2018 – February 2019 Business Refuel Employer: Jason Everett Location: Roseville, California, USA Position Title: Marketing/Sales Coordinator (part-time and freelance) Work Description: ❖ Business and personal email management ❖ Social Media Management ❖ Managing VLOG post creation and announcement ❖ Weekly email blast using Infusionsoft ❖ Managing Leadpages and Clickfunnels ❖ Client on-boarding process and memberships ❖ Webinar scheduling and management ❖ Research and Analysis March 2018 – September 2018 Windsor Trading Employer: Gail Brisco Location: Gardena, California, USA Position Title: Marketing Specialist (part-time and freelance) Work Description: ❖ Drive High Volume Traffic to FB Page and Website ❖ Creating Marketing Strategy ❖ Targeting and Retargeting Campaign ❖ Create Facebook Promo and Contest ❖ Create Images to use for Blogs and Facebook posts ❖ Copy writing January 2018 – August 2018 Kevin Orthotics Employer: Kevin Rosenbloom Location: Santa Monica, California, USA Position Title: Virtual Assistant (part-time and freelance) Work Description: ❖ Answering / Sending Work Emails ❖ Administrative tasks ❖ Paying Bills ❖ Admin Sales / Marketing tasks ❖ Market Research ❖ Organizing and maintaining systems in place 5 March 2018 – July 2018 IT First Aid Location: Melbourne, Victoria, Australia Employer: Jerry Farsoun Position: Executive Assistant (part-time and freelance) Work Description: ❖ Appointment Setting ❖ Handling inquiries via E-mail and calls ❖ HR personnel and manage payroll for all employees in the Philippines ❖ Distribution of Task ❖ Creating Marketing Strategy for Leelou App (product) Sept 2017 – March 2018 Anastacia Snelleksz Location: Melbourne, Victoria, Australia Position Title: Clients Relationship Manager and Virtual Assistant (full-time) Work Description: ❖ SMS, E-mail and direct marketing. ❖ Conducting outbound sales, payment and booking. ❖ Bookkeeping ❖ Upselling packages and rebooking of clients. ❖ Responsible for developing stellar customer relations and retaining the customer’s loyalty. ❖ Managing the company’s Google sites and Facebook page. Nov 10 – Dec 6 2016 Broker Match Location: Simi Valley, California Position Title: Lead Verifier (part-time and freelance) Work Description: ❖ Outbound calling and pre-qualifier of leads that wants to refinance their property. ❖ Verifying lead’s info over the phone ❖ Converting leads into sale May 2013 – Oct 2016 Ross Carter Location: Houston, Texas, USA Position Title: Virtual Assistant (part-time and freelance) Work Description: ❖ A business solutions company. ❖ Administrative work ❖ Conduct clerical duties, filing, responding to e-mails, preparing documents, research, scheduling meetings. 6 July 2013 G Concepts Location: Atlanta, United States Position Title: Mass Marketing and Advertiser (part-time and freelance) Work Description: ❖ To sell a book that is about Obesity, minimum of 1,500 copies a month. ❖ Generate leads and e-mail them. Conducted SEO, viral traffic, yahoo group postings, yahoo answers, e-commerce websites. June 2013 GTNP JC Location: Mountain View, United States Position Title: JC Evaluation Team (freelance) Work Description: ❖ Researching and analytical skills to provide freebase topics. May 2013 – June 2013 John Pearce Location: Dalton in Furness, United Kingdom Position Title: Business Consultant (freelance) Work Description: ❖ Developing business ideas and marketing strategies. July 2011 – October 2011 KGB Philippines Position Title: Special Agent (part-time homebased job) Specialization: Skilled Internet Researcher, Fast and Accurate Typing Work Description: ❖ Render a review and validation of answers populated automatically or perform a search for information to obtain the appropriate answer to an inquiry. ❖ Text/Chat Support for UK, Ireland and US Awards: Operative Choice Award – it is given to the outstanding agent each month who has achieved a high standing in statistics for quality, ACE and other metrics. Top Charger Award – it is given to agents who have billed the most answered questions and achieved high scores in all metrics. 7 Office/Other Experience July 2017 – January 2020 CL-Chimes Enterprise Position Title: Owner/Proprietress February 2013 – August 2013 Tiamas’ Food Express Position Title: Owner/Proprietress Work Description: ❖ Achieves restaurant operational objectives by providing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change. May 2009 – December 2010 Elaville Apartelle Position Title: Front Desk and Reservation Officer Specialization: Public Relations/Communications Skills Work Description: ❖ Responsible for advice, support and assisting guests/clients. ❖ Manage the apartelle’s strategies and operations. ❖ Create ideas for presentation and market research. c Portfolio https://drive.google.com/open?id=1xmiuL4wUUER9pjiPCFnggoBxKncrFOCJ 8