Ilyes Bougaraa

CAREER OBJECTIVE Algerian bachelor of arts major foreign languages English language and literature, has a good experience in administrative field as well customer service and technical support both in Algeria and Qatar.highly qualified ambitious to get new challenges to enhance my skills and to build a new career. EXPERIENCE ILYES BOUGARAA social media representative - - Setif Algeria Setif Algeria TECHNICAL SKILLS Self confident Team work Creative thinking Problem solving attention to details work under pressure customer oriented positive attitude INTERESTS Ooredoo Qatar social media representative- - assist customers inquiries through social media chanels including Facebook, Instagram, messenger and email to provide answers and solutions for there problems related to the services provided by the company. Ooredoo Qatar Technical support- - ⛔Provide technical support regarding home broadband maintenance and installation along with technical team. ⛔ Solve internet issues using different systems with association with other departments. ⛔ Replace and register new internet devices along with technical team. ⛔Reissue installation work orders and creating new ones as per customer request or any technical issues. Ooredoo Qatar Customer service representative- - ⛔Answering the calls and inquiries and ⛔processing all customers’ requests whether they are individuals or companies, with courtesy, efficiency and professionalism. ⛔Confirming the exact comprehension of the customer request as well as the verification and entering data of customer information in our systems. ⛔Promoting our products and services, to all prospects and existing customers. ⛔ Documenting and referring to the appropriate responsible group’s complete information on customer Ministry of interior department Algeria Admin- - ⛔Meet and greet members of public. ⛔Process applications and requests given by direct supervisor. ⛔ Making weekly and monthly reports concerning the office work . ⛔ Ensure the distribution of application to the right department, and providing subsequent advice and direction to the public. ⛔ Provide other admin duties to senior management. ⛔ Attending incoming calls and provide advice subsequently. ⛔ Receiving correspondences and respond accordingly. social and cultural events and EDUCATION conferences scientific and technogical researches REFERENCE Rushdy Boumedine - "Qatar airways" Copy writer-- Mamar kharsha - "" Real estate consultant- Ferhat Abbas university BA English language and literature 11/20 2009 PROJECTS Financial management INJAZ QATAR 5 weeks provide the good rules to deal with money in our daily life and how to make a strategy to spend it in a good manner. PERSONAL PROFILE Date of Birth Marital Status : 28/06/1983 : Married Nationality : Algerian Known Languages Hobby : Arabic, English, French ⛔poetry and Arabic creative writing ⛔travel and : tourism ⛔reading historical novels ⛔commentary and videography DECLARATION I hereby declare that the information furnished above is true to the best of my knowledge.