Iliasu Peter JAMES
Customer Service Personnel/Sales Account Manager
38, Alhaji Jimoh Street, Adeniyi Jones, Ikeja, Lagos-,---
PROFESSIONAL PROFILE
I am a well-skilled and creative individual seeking to contribute my quota in ensuring all-round development of any
organization I work. I have worked in the areas of management, administration, Customer Service, Call support,
chat support, email support, business development, digital marketing management, and communication. I believe
handwork pays. I don’t joke with integrity and goodwill.
SKILLS
Human Relation skills: Leadership skill; good oral and written communication skill, team work; empathy etc.
Conceptual and Analytical Skills: Data analysis, problem solving, situation evaluation and analysis etc.
Computer Skills: Word processing applications, graphic design-Photoshop, Wordpress development, Video editing
etc.
Digital Marketing Sills: Social media management, ads campaign management, digital content creation, SEO, SEM
Others: CRM management, Live Chat Support, Email Support,
WORK EXPERIENCE
Sales Account Manager - FRNG Nigeria Limited/Rally Trade
April 2022 till date
Functions: Leads conversion and management, prospects activation and support, Delivering exceptional
customer experiences, Telesales and client remote education, client account management, relationship
management, service up-selling and reselling, CRM system management, responding to customer inquiries via
phone, email, or chat etc.
Sales Lead Manager - FRNG Nigeria Limited/Rally Trade
Nov 2021 - April 2022
Functions: Leads conversion and management, prospects activation and support, Telesales and client remote
education, delivering exceptional customer experiences, CRM system management, Lead-client relationship
management, responding to customer inquiries via phone, email, or chat e.t.c
Freelance Digital Content Creation and Asset Management - KnightHood Business Solutions.
2020 till date
Functions: Business development, Digital marketing strategy, YouTube content production, Graphics design,
Digital ads promotion, Marketing content creation, Target based copy-writing, Blog asset management, Customer
database management e.t.c
Strategic Digital Marketing/Customer Relations - Interguide Air Services
Functions: Customer relations, answering inbound calls, initiating outbound calls, escalating and
resolving customers request, strategic digital marketing, ads graphics and content creation,
Social media management, customer database management etc.
Digital Marketing and Customer Relations Intern: www.wisefares.com
Functions: Strategic digital marketing, graphics & content creation, social media management
and I.T support.
2018 - 2020
2016/2017
Auxiliary Staff: Future Kids School, Adekunle Fajuyi, Off Adeniyi Jones, ikeja, Lagos.
2010/2011
Functions: General facility management, Power plant handling and management, Sanitary maintenance,
General office assistance.
LEADERSHIP/VOLUNTEER EXPERIENCE
Executive Team Member: Nigerian Christian Corpers’ Fellowship (NCCF), Osun State Chapter;
Ede Zone, Ejigbo Sub-Zone.
(2017/2018)
Group President: Servicom Vanguard C.D.S Group, NYSC Osun State.
Functions: Strategic coordination of group activities and sensitization exercises.
(2017/2018)
Building Committee Chairman/Project Coordinator: TACSFON KSU
Functions: Fund raising and management, project management and asset management all towards
acquiring a piece of and land and erecting a Chapel for worship.
Executive Member/Three-time Head of Department: The Apostolic Church Students’ Fellowship of
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Nigeria (TACSFON), Kogi State University (KSU)
Functions: Unit coordination, group activity planning and management, HRM etc.
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EDUCATIONAL QUALIFICATION
Professional Certification: - HRM - Chartered Institute of Personnel Management (CIPM)
Certification: Basic Computer Reservation System Training - Sabre West Africa.
Diploma: Human Resources Management - Alison.com
First Degree: B.Sc Hons. Business Administration, Kogi State University, Anyigba,
Second Class Upper
S.S.C.E: Vetland Grammar School, Oko-Oba, Agege, Lagos.
INTEREST
Research Study/ Project: Management Consultancy and Human Relation, Resources Management,
Communications and Social Media content creation
Others: Administration; Education; Catering; Music.
PERSONAL INFORMATION
Sex: Male
Religion: Christian
State of Origin: Kogi State
LGA/Tribe: Bassa Local Government / Igala
Languages Spoken: English, Yoruba, Igala.
REFERENCE
Available on request.
In view-/2009
