Ilias Bedjaoui

Ilias Bedjaoui Customer Service Representative CONTACT -- PROFILE SUMMARY Currently seeking a new challenge to grow and contribute to a dynamic team. Experienced in call center environments, with strong communication skills and a keen attention to detail. Comfortable working both collaboratively and independently. 08011, Barcelona EDUCATION WORK EXPERIENCE MARKETING Online Community Manager Lycée Fesch / Toulouse Concentrix l Barcelona 2013 - 2016 Experienced in managing social media platforms and ensuring effective communication among members. Skilled in ensuring content adheres to brand guidelines and industry standards, removing offensive content (e.g., harassment, bullying, profanity). Proficient in monitoring user behavior and escalating major brand issues. PSYCHOLOGY Mirail University / Toulouse 2017 - 2020 LANGUAGES French : Native speaker English : Advanced Spanish : Intermediate SKILLS Communication Active listening Problem solving Written skills Attention to details Microsoft Office Suite 2024 - 2025 Customer Service Representative Concentrix l Barcelona 2023 - 2024 Experienced in managing various communication platforms to deliver exceptional customer service. Proven ability to handle customer inquiries, resolve issues efficiently, and ensure customer satisfaction. Skilled in multitasking, problem-solving, and providing consistent support across multiple channels to meet client needs. Energy Contracts Consultant/Salesperson Selectra l Barcelona 2023 Experienced in handling inbound and outbound calls, providing expert advice on energy contracts for gas and electricity. Proven ability to ensure customer retention through monthly follow-ups and personalized service. Strong skills in sales, customer relationship management (CRM), and delivering tailored energy solutions to meet client needs. Sales and Customer Relations Representative Bricoman France l Toulouse 2020 - 2022 Proven ability to drive sales growth, build customer loyalty, and lead highperforming sales teams to exceed business targets. Experienced in strategic sales planning, CRM, and market analysis to ensure consistent results. Strong expertise in client retention, sales team leadership, and collaboration with other department to ensure customer satisfaction.