Ileriola Olanrewaju

ILERIOLA OLANREWAJU Lagos State, Nigeria - (- --linkedin.com/in/ileriola-olanrewaju Dedicated customer support representative with more than three years of experience in providing world-class customer service. Proven ability to quickly identify and resolve complex issues efficiently, make product recommendations, build strong customer relationships and provide an exceptional customer experience that drives customer loyalty and promotes referrals. Key skills include: Problem-Solving - Issues Resolution - Digital Literacy - Language Proficiency (Written & Verbal) Attention to Detail - Technical Proficiency - Customer Satisfaction - Business strategy Active Listening - Time Management - Adaptability - Emotional Intelligence Analytical skill WORK EXPERIENCE Team Lead - Hugo o o o o o o o o o o Led a team of quality analysts to deliver high-quality AI products, ensuring adherence to client specifications and industry standards. Developed and implemented comprehensive QA strategies, improving product reliability and reducing defect rates. Fostered a collaborative work environment, maintaining team morale and productivity. Conducted root cause analysis to identify and resolve quality issues, implementing corrective and preventive measures. Engaged with clients regularly to understand their evolving needs and ensure continuous improvement in deliverables. Customer Support Representative - OSM Partners Limited o o o 10/2023 - Present 03/2023 - 07/2024 Provided technical support for software products and assisted customers with installation, configuration, troubleshooting, and training as needed. Assisted in the development of documentation to assist customers with product use and supported a team of 5-10 customer service representatives by providing technical expertise on specific issues. Participated in projects that improve processes or enhance existing capabilities within the organization and provided ongoing feedback regarding current operations to help identify areas for improvement. o o Trained new hires on company policies and procedures related to their job function and participated in special project teams when required to accomplish objectives identified by management. Maintained knowledge of all aspects of assigned products including features, functions, limitations, etc., through self study and interaction with other subject matter experts within the organization Personal Assistant - Gurujo o o o o 08/2022 - 01/2023 Assisted the CEO with daily tasks, including scheduling meetings and travel arrangements and preparing presentations. Managed a team of 5-10 interns to complete projects such as data entry, event planning, research assistance, etc. Organized employee files by creating folders on the computer system and assisted with company events such as trade shows or parties when needed. Maintained confidentiality regarding sensitive business matters at all times. Customer Service Agent - Mixst o o o o o o o 02/2021 - 08/2022 Responded to emails and phone calls from customers regarding the shipping status and delivery Answered questions about services and company policies; referred additional inquiries to the appropriate department for follow-up Maintained a high level of customer satisfaction by resolving issues in a timely manner (90% resolution rate) Achieved 95% accuracy on all transactions through thorough research before responding to any customer inquiry Resolved escalated complaints with assistance from management or other departments as needed Maintained knowledge of all aspects of assigned products Maintained a high level of customer satisfaction by resolving issues in a timely manner (90% resolution rate) EDUCATION Accounting - Bachelor of Science Graduation Year - 2018