Ilene

ILENE PIETETRSE HOUSEKEEPING, STORES & KITCHEN MANAGER EXPERIENCE Ilene Pieterse Dependants: 1 Marital status: Married Address: 59 Moodie Avenue, Newcastle SA 2940 - - ABOUT ME I am a responsible and reliable person. I can work in a group or as an individual. I work hard and I give 200%. I have worked in many roles before and I was also an admin manager before. I love working with people and I am always willing to help and to learn. I am passionate and devoted to the role I am doing. I am a loving person and I can work under pressure. (2019 – present) PHUMULA NATHI MOTEL STORES, KITCHEN & HOUSEKEEPING MANAGER Assign duties to members of housekeeping. Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively. Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap. Responsible for ensuring dirty laundries are timelessly and appropriately cleaned. Order supplies for the housekeeping department. Maintain good relationship with customers and/or clients and suppliers of housekeeping items Maintain good relationship with managers of other units in the organization. Order materials, supplies, and ingredients based on demand. Supervise kitchen employees and organize food orders. Monitor inventory levels and perform weekly inventory assessments. Store all food products in compliance with health and safety regulations. Ensure the kitchen is clean and organized. Maintain weekly and monthly cost reports. Take inventory every 2 months to make sure all equipment and decorations are accounted for. Cleaning it on a monthly basis. Check requisitions and issue of equipment for functions and make sure the right amount of equipment and decorations are returned. When damages, losses or breakages are accounted for send to finance department to issue on invoice for clients. (2019 – 2019) DELPORT MULTI DISTRIBUTORS (DMD) OFFICE CLERK Maintain files and records so they remain updated and easily accessible. Answering the phone, to take messages or redirect calls to appropriate colleagues. Assisting HOD of finance to count money from clients and do filing. Perform other office duties as assigned. Sending out of weekly statements to credit agents. To maintain the system for the petrol and diesel slips. Assisting in the Elna shop. (2018 – 2019) ANCHOR GUESTHOUSE GUESTHOUSE MANAGER Responsible for the housekeeping, admin, receiving of bookings from the different websites as well as telephonic inquiries. Responsible for 2 house keepers who had to clean the guesthouse as well of receiving of guests and making of breakfast. Receiving the money for the guesthouse. Responsible for the banking as well as buying of the daily foods supplies and cleaning products. (2014 – 2018) MIDDELBURG COUNTRY CLUB (MCC) GUESTLODGE RECEPTIONIST SKILLS To welcome and greet guests. Answering and directing incoming calls. inform guests of hotel rates and services. Make and confirm reservations for guests. Ensure proper room allocations. Register and check guests in. confirm relevant guest information. Verify guest's payment method. Issuing room keys and direct guests to their rooms. Maintain clear and accurate records of guest room bookings. compute all guest billings, accurately post charges to guest rooms and house accounts Receiving and transmitting messages for guests. Retrieve mail, packages WORK Microsoft Office THE HOST AUTOMATE AUTOMATE EVOLVE LOTUS 123 QUICK BOOKS CORAL DRAW PERSONAL and documents such as faxes and emails. Listen and respond to guest queries and requests both in-person and by phone. Providing accurate information about local attractions and services. Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests. Complete and maintain any incident reports, daily activity reports or other reports requested by management. Closing guest accounts and check guests out. Reviewing accounts and charges with guests during the check-out process. Processing accurate payment of guest accounts. Informing housekeeping when rooms have been vacated and are ready for cleaning. Monitoring visitors to the guest lodge. Enforcing rules and policies of the guest lodge. Maintaining a neat and orderly front desk and reception area. (2014 – 2014) VISUAL CONCEPTS OFFICE MANAGER / GRAPHIC DESIGNER Designing of signs - Business signs, business cards, etc. Managing accounts receivable and payable. Handling of petty cash and payroll. Stock taking and ordering of stock and office supplies. General administration, filing, answering of the phone, quotations and invoices to clients. Opening and closing of the shop COMMUNICATION ORGANIZATION TEAM PLAYER CREATIVITY SOCIAL (2012 – 2014) BB TRUCK MIDDELBURG RECEPTIONIST / WORKSHOP SERVICE ADVISOR/ WARRANTY CLERK Answering of workshop phone.Scheduling service appointments for heavy vehicles. Handling of customer complaints. Periodically checking up on services and repairs. Contacting client if extra work needs to be done and giving prices for the work. Handling of bank and cash clients. Administrative and finance part of workshop, handling of cash and credit payments. Handling of all warranties and managing warranty store and keeping it in order and clean, labeling of all warranty parts. Attending work functions (2008 – 2009) SELCO BUSINESS SYSTEMS RECEPTIONIST / TELESALES LADY Presenting our products to customers over the phone. Handling queries and complaints from customers. Sales invoices and bank documents for customers. General administration and filing Meter readings once a month (the amount of copies made that they needed to pay for). Assisting in the technical department. Customer liaison. (2007 – 2008) NATIONAL LEGAL AID ADMIN MANAGER General administration. Daily, weekly, monthly statistics on growth of business. Cash up of receptionist and field representatives. Handling of cash. Petty cash and petty cash reconciliations. Record keeping of all money received at the end of each day. -) CERTIFICATE – HOTEL & CATERING MANAGEMENT OXBRIDGE ACADEMY How a hotel is run and all the aspects of the different departments. Duties of the different managers and their teams. How to determine any losses. How to determine the rolls of the catering personal and all their duties. (2014 - 2016) DIPLOMA IN EVENT MANAGEMENT BLACKFORD CENTRE Learned all the aspects in organising an event: budgeting, decoration, date, food, music etc. How to manage a group that helps with the function. The health and safety aspects of an event. AWARDS Saleslady of the month February 2008