ILEANA DAIAN-SOVA
5322 Rue Chabot, Montreal, QC
Mobile:- –-SUMMARY
Rebel and creative spirit
Warm heart, active mind
Passionate about self-development and networking
Listener: I match the clients’ needs with personalized offers
Communicator: one of my strongest abilities is to communicate clearly
Experienced: 10+ years experience in sales, marketing and client management
A Hunter's Mentality: I never rest on my laurels and always look for the next big thing
Trustworthy: I do what I say, I say what I mean, and I keep my word
EXPERIENCE
Freelance translator: September 2017 to present
Specialization: general, marketing, business communications, press releases, social media, mobile apps, website localization, IT, nutrition, health and more
Primary language pairs are: Romanian - English and English - Romanian
Romanian Localization QA: August 2016 to September 2017
VMC Game Labs – Montreal, Canada
Proofread texts and video game content (spelling, syntax, consistency) for a AAA game
Communicated proactively via various channels the details on the detected bugs and the optimal translations to all those involved (senior tester, localization team members, and client point-of-contact)
Described the bugs found in detail (description/screenshots/videos) using JIRA and generate reports to facilitate tracking
Fixed found issues by correcting grammatical or contextual aspects of the localization
Ensured that the subtitles matched the audio tracks
Performed translations
Coached and trained other localization testers
SME Client Advisor: November 2009 to May 2016
BRD Groupe Societe Generale – Bucharest, Romania
Analyzed the market, identified potential clients, and expanded the portfolio as well as increased the number of active business clients
Responsible for the entire Small & Medium Enterprise loan process (acquisition, preliminary financial analysis, loan disbursement, monitoring, customer care)
Developed sale strategies for specific clients in order to maintain and increase their loyalty
Assisted clients to identify and prioritize their financial projects and goals
Assumed primary responsibility for on-boarding new clients or expanding current ones with new investment management, new loan facilities, new deposits, and all other solutions. Led coordination with all partners to ensure a smooth and seamless on-boarding process
Constantly achieved and surpassed sales targets, winning internal sales competitions
Retail Client Advisor: September 2007 to November 2009
BRD Groupe Societe Generale – Bucharest, Romania
Increased branch assets, deposits, customer base and revenue by building rapport with new and existing customers
Developed strong understanding of customer-facing technology and enrolled customers in self-service products/processes
Provided clients a high level of consultative financial advice by using the full range of banking products and services designed for the affluent customer needs
Worked closely with credit team in analyzing the clients’ financial needs. Ensured that required financial information is received in a timely manner and coordinated the preparation of loan documents and subsequent signing
Kept current on client's financial information while ensuring that clients understand the solutions being provided (including terms and conditions for any and all credit facilitates)
Followed instructions and responded to management direction to help resolve difficult customer objections, and solved problems in a timely and positive manner to retain the customer relationship
Delivered presentations regarding banking products/services through networking events
Project manager: October 2005 to January 2007
Junior Achievement Romania – Bucharest, Romania
Managing financial education programs for grade school and high school children
VOLUNTEERING
Day Center Volunteer: January 2002 to June 2005
World Vision Romania - Bucharest, Romania
Prepared fundraising campaigns and worked directly with children from disadvantaged communities
Project manager - Volunteer: January 2008 to January 2009
The Assistance Centre for Sustainable Development of Human Resources - Bucharest, Romania
Created the content of a website dedicated to structural funds absorption by inputting current news on the NGO's website and moderating forums
EDUCATION
Bachelor in Finance and Banking: October 2011 – July 2014
Dimitrie Cantemir University, Bucharest
Bachelor in International Marketing: October 2006 – July 2009
Spiru Haret University, Bucharest
