Ilaine Cabasag

Lot 13 Block 04 Park Vista Town houses, Apas Cebu city 6000 mobile Phone - • E-mail:-ilaine S. cabasag QUALIFICATION SUMMARY Has worked with top BPO companies for more than 6 years of professional customer service. Meaningful experience in supporting customers as customer service and technical support specifically in telecommunications Excellent verbal and written English communication skills. Highly organized with the ability to multi-task. Accustomed to MS Office that includes Excel, Word, and Outlook. Highly trainable, hardworking and self-motivated. PROFESSIONAL EXPERIENCE ATOS Philippines March 27, 2015 to present 8th floor Skyrise 1 Atos Philippines IT park Lahus, Cebu City 6000 Philippines Atos Philippines (March 2015 to Present) Responsible inquiries and concerns of customers technical issues To eliminate the need for clients to travel to the site in person Make sure to troubleshoot simple concern and assist customers for basic troubleshooting guide JP Morgan Chase and Co Philippines March 2014 to March 2015 7F I1 Bldg., IT Park, Lahug, Cebu City 6000 Philippines JP Morgan Chase and Co. Telephone Banker (March 2014 to March 2015) Responsible inquiries and concerns of customers bank accounts To eliminate the need for clients to travel to the bank in person CONVERGYS PHILIPPINES SERVICES June 2012 – March 2014 7F I1 Bldg., IT Park, Lahug, Cebu City 6000 Philippines Comcast Customer/technical Support (June 2012 – March 2014 ) Responsible for assisting customers in their internet and cable connections Provides billing information SUPPORTSAVE SOLUTIONS (April 2009 – June 2012) 6F Robinsons Cybergate, Fuente Osmeña Blvd., Cebu City 6000 Philippines DOCUSIGN TECHNICAL SUPPORT Provides technical support for basic and advance users of DocuSign via calls, email and chat. Delivers product knowledge for call inquiries about the product. EDUCATION BACKGROUND College - Bachelor of Science in Nusring June 2001 – October 2007 Liceo de Cagayan University High School – Millennium Christian Academy June 1997 – March 2001 Elementary – Dipolog Pilot Demonstration School June 1991 to March 1997 PERSONAL PARTICULARS Age: 32 years old Date of Birth: July 29, 1984 Place of Birth: Dapitan City Gender: Female Civil Status: Single Nationality: Filipino PERSONAL REFERENCES July P. Besana Jr. Mark Dave Bacaron Cynthia Rose Hermoso Claims Supervisor Team Leader Quality Analyst QBE Atos Philippines Cebu Tech Mahendra - - -