Ikram Gagaoua
$8/hr
Bilingual Customer Happiness Agent - French English
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 32 years old
- Location:
- Algiers, Algiers, Algeria
- Experience:
- 3 years
Other
About
I have extensive experience in the field of Customer Service Specialist / Representative.
I provide high-quality support in the customer service field. I have worked in a remote call center or for business where I used to attend inbound calls, making outbound calls, answering emails, doing retention, sell, and doing direct marketing as a bilingual telemarketer, etc.
I understand well enough Shopify and WooCommerce platform so that to provide you the best service.
I can provide you a quality service on the following skills :
- Order Fulfillment
- Virtual Assistant
- E-commerce Support
- Customer Support
- Order Processing
- Product Upload
- Product Listing
- Email Handling
- Chat
I have an in-depth knowledge of the following:
- ZenDesk, Live Agent, Tawk and Zoho as the primary CRM.
- Shopify and different apps used to fulfill orders
