Ikeokwu Precious

Precious Ikeokwu - West Africa, Nigeria.- Virtual Assistant EDUCATION Civil Law, Nnamdi Azikiwe University, Awka, Nigeria-. TOOLS ● Google suites ● Microsoft office ● Zoom ● Trello ● Slack ● CRM Tools (Zendesk, Zapier, HubSpot, Mailchimp) PROFICIENCIES ● Lead Generation ● Telemarketing ● Problem Solving Skills. ● Communication skills ● Phone, Email, Chat Support. ● Multitasking ● Managing a client's inbox ● Scheduling and Appointment ● Travel research & booking ● Creating travel Itineraries ● Technical Support ● Data Entry ● Product/Service Expertise ● Air BNB ● Social Media Management www.linkedin.com/in/ikeokwu-precious SUMMARY Adaptable Virtual Assistant with a proven three-year track record, specializing in communication, multitasking, and inbox management. Tech-savvy and detail-oriented, I bring precision to administrative tasks, achieving a 98% accuracy rate in data entry and responding to 100% of communications within 24 hours. Former Appointment Setter with a track record of increasing lead generation and improving CRM system efficiency. Committed to excellence in Customer Support, achieving notable improvements in response time and issue resolution. Let's collaborate to turn challenges into triumphs in your virtual assistance needs! WORK HISTORY Executive Assistant 2021-.2023 CEO of Tempo live events, Texas, USA ● ● ● ● ● ● ● ● ● Executed lead generation processes, contributing to a 90% increase in successful engagements. Utilized Google Suites and CRM tools, resulting in a 100% improvement in data management efficiency. Collaborated with marketing teams, enhancing campaign effectiveness and coordination. Appointment setting and booking travels General Administrative work Social Media Management Stripe billing and Customer Support QA App tester. Prioritized tasks effectively to meet deadlines. Appointment Setter. 2022 - 2022. Sarafina Marketing Solution, Jamaica. ● ● ● ● Initiated outbound calls to potential clients, achieving a 20% increase in lead generation. Clearly communicated the value proposition of products, resulting in a 15% rise in scheduled appointments. Maintained accurate records, contributing to a 25% improvement in CRM system efficiency. Achieved and exceeded monthly appointment-setting targets by 20%, significantly contributing to increased sales opportunities. AWARDS 2022 Virtual Assistant ALX Africa. ● Recognized for outstanding Virtual Assistant. 2020 - 2022 Macelinks. ● contributions in virtual assistance, showcasing adaptability and excellence in remote support. 2022 HubSpot. ● ● Coursera ● Achieved certification ● excellence in HubSpot through dedicated coursework on Coursera, enhancing expertise in CRM and customer relationship management. 2019 Customer Service Alison Course ● ● ● ● ● Acknowledged for completing an extensive customer service ● Provided administrative support to executives and team members through tasks such as email management, scheduling, and document preparation. Handled basic bookkeeping and expense tracking tasks. Managed executive calendars, ensuring timely scheduling and organization. Conducted research and compiled information to assist in decision-making processes. Organized and maintained digital files and documentation for easy accessibility Achieved a 98% accuracy rate in data entry and maintained spreadsheets with precision. Created travel Itineraries. Responded to 100% of emails and messages within 12 hours, enhancing client satisfaction. Prioritized tasks effectively to meet deadlines. course on Alison, solidifying foundational skills in customer support. 2018 Exceptional Customer Service 2019 - 2020 Franking Enterprise, Nigeria. Cursa ● Customer Support Specialist. ● Recognized for providing exceptional customer service through a comprehensive course on Cursa. ● ● 2018 Customer Service Upwork. ● Commended for outstanding customer service skills on the Upwork platform, demonstrating excellence in remote client interactions ● Responded to customer inquiries, achieving a 15% improvement in response time and enhancing overall customer satisfaction. Resolved customer issues promptly, leading to a 20% increase in positive customer feedback. Met and exceeded key performance indicators, including response time and customer satisfaction scores. Maintained a comprehensive knowledge of products, resulting in a 10% increase in successful issue resolution on first contact.