Ikenna Walter Osadebe
Nationality: Nigerian (Nigeria) Phone number: (-
Email address:- Home: Lisbon (Portugal)
ABOUT ME
A creative and resourceful salesperson, contents developer, customer support expert and data analyst who strongly
believe in team playing with a view to achieving organizational goals. Aside having customer relationship
management skills, I am versatile with collecting, transforming and organizing data for analysis to help make
informed business decisions.
WORK EXPERIENCE
Sales Representative/Route Marshal
Citiserve Limited [ 06/01/2003 – 30/07/2007 ]
City: Lagos | Country: Nigeria
Prospecting for clients…cold calling, cold emailing, door to door sales and networking
General editor (Nigeria - Remote)
Fisher's Travel SOS - Safe & Sound Newsletter [ 04/07/2005 – 12/02/2009 ]
City: London | Country: United Kingdom
Research about travel destinations in Nigeria, and ensuring error free contents.
Protection and Loss Prevention Officer
Shell Nigeria Exploration and Production Company Limited (SNEPCo) [ 18/10/2007 – 31/08/2015 ]
City: Lagos | Country: Nigeria
Evaluating the industrial security risks of the firm and ensuring compliance to the human, safety and environmental
rules of the organization.
International Resident Writer
Seoul Foundation for Arts & Culture (SFAC) [ 02/09/2015 – 29/10/2015 ]
City: Seoul | Country: South Korea
Collaborated on a literary project on African culture and society.
Contributor
Institute of Global Management (IGM) [ 29/12/2015 – 10/06/2016 ]
City: Seoul | Country: South Korea
Updating the business news and activities of the organisation.
Customer Service Executive
JK Medical Group [ 24/06/2016 – 29/08/2018 ]
City: Seoul | Country: South Korea
Attending to foreign clients and handling of protocol services.
Contents Developer
Offshore Outsource Operations Inc [ 21/03/2019 – 08/05/2021 ]
City: Manila | Country: Philippines
Creating marketing contents for the company, editing and also in charge of producing the company´s monthly
newsletter.
Customer Support (Resolutions 1 & 2 Specialist)
Foundever Group [ 09/05/2022 – 06/11/2023 ]
City: Porto | Country: Portugal
Responsible for dealing with all customers' inquiries and ensuring that the highest levels of service are provided.
Setting up new accounts, knowledgeable on Customer Due Diligence (CDD), Enhanced Due Diligence (EDD); and
adhering strictly to Know Your Customer (KYC) guidelines and regulations.
Making outbound calls as well as receiving inbound calls and emails within guidelines/goals established by the client
and contact center management.
Identify and escalate issues appropriately.
Ensure fair resolution of issues among Users.
Freelance business developer
Artslay [ 08/11/2023 – Current ]
City: Evora | Country: Portugal
Strive to improve the market share of the company in the market.
Perform strategic analyses of the core advantages that the company's products or services have to offer.
Cooperate in the development of marketing campaigns for lead generation and support on sales efforts.
EDUCATION AND TRAINING
Advanced Diploma on Effective Electoral Assistance
Institute for International Political Studies (ISPI) [ 05/10/2008 – 17/10/2009 ]
City: Milan | Country: Italy | Website: www.ispionline.it | Level in EQF: EQF level 6
Professional Diploma on Mass Communications
Wolex Polytechnic [ 14/10/1998 – 06/11/2000 ]
City: Lagos | Country: Nigeria | Website: www.wolexpolytechnic.com.ng | Level in EQF: EQF level 5
Digital Marketing
MAD School [ 25/02/2021 – 04/03/2021 ]
City: Singapore | Country: Singapore | Website: www.madschool.edu.sg | Level in EQF: EQF level 4
Data Analytics
Google/Cousera [ 18/01/2024 – 12/06/2024 ]
City: Lisbon | Country: Portugal | Website: www.coursera.org | Level in EQF: EQF level 4
LANGUAGE SKILLS
Mother tongue(s): Igbo
Other language(s):
English
Portuguese
LISTENING C2 READING C2 WRITING C2
LISTENING B1 READING C1 WRITING B1
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Digital Marketing / My SQL / Tableau / Microsoft Excel / SQL / Microsoft Office / Microsoft Powerpoint / Email
Marketing / Google Analytics / Social Media Marketing / Google Search Console / Social Media / CRM / R
Programming Language
