Ikenna Divine

About Me

I am a dedicated and versatile Virtual Assistant with a robust professional background spanning over three years of delivering exceptional remote operational and technical support. My career is defined by a commitment to efficiency, precision, and the seamless execution of complex administrative tasks for diverse organizations. Transitioning from high-performance corporate environments to specialized virtual assistance, I offer a unique blend of technical acumen and administrative expertise designed to optimize workflows and drive business growth and success.

Currently, I serve as a Sales and Client Operations Representative at MTN Nigeria. In this capacity, I manage the end-to-end sales lifecycle for Fibre-to-the-Home solutions, ensuring one hundred percent accuracy in customer data logging within our corporate CRM. My role involves generating sophisticated digital workflows to track installation progress, facilitating critical coordination between sales and technical teams. Furthermore, I act as the primary liaison for resolving client complaints, analyzing market intelligence within assigned clusters, and reporting data trends to management to refine operational strategies.

Previously, as an Administrative Coordinator at Josa Medics Enterprises Ltd, I orchestrated daily administrative operations for a medical supply team. I successfully coordinated executive calendars to schedule over fifteen high-priority international meetings monthly across three different time zones. A key achievement in this role was digitizing and indexing over two hundred technical product manuals, which significantly reduced document retrieval time by thirty percent. I also maintained absolute accuracy in digital filing systems, ensuring zero data discrepancies during my contract tenure.

My experience extends to freelance technical support, where I provided remote administrative services to small business clients. I managed document creation, executed remote software troubleshooting to minimize downtime, and conducted internet research to compile clear strategic reports for decision-making. Earlier, as an Operations Assistant at House of Kay, I processed daily transactions with financial precision and managed inventory levels for over three hundred product units, reducing discrepancies through rigorous auditing and improved shelf management.

Academically, I hold a Professional Diploma in Information and Computer Technology from the National Institute of Information Technology, focusing on System Administration and Business Software Proficiency. I am technically proficient in Microsoft Office 365, Google Workspace, Trello, Asana, Zoom, and Slack. I pride myself on my cross-cultural communication skills, strict adherence to client data confidentiality, and unwavering remote work discipline. Equipped with a reliable home office setup and high-speed internet access, I am fully prepared to facilitate time zone-flexible operations, ensuring your business objectives are met with the utmost professionalism, speed, and reliability.