Ikechukwu Chilasa Joseph

i am an experienced Virtual Assistant with 3 years of proven success in managing high-volume email inboxes, scheduling meetings, and performing research to increase website traffic and social media engagement. Skilled in creating and maintaining filing systems, updating website content, and assisting with social media management to drive customer engagement and retention. Committed to providing exceptional customer service and accuracy in data entry and database management.

WORK EXPERIENCE

Virtual Assistant

03/2023 – Present

Helen Havilah Enterprises

•           Managed and organized a high-volume email inbox, responding to over 100 inquiries per day with a 95% satisfaction rate from clients.

•           Coordinated and scheduled over 50 meetings and appointments per week, ensuring all parties were informed and prepared for each meeting.

•           Performed research and compiled data for a project that resulted in a 10% increase in website traffic and a 5% increase in social media engagement.

Administrative Assistant.

03/2022 – 01/2023

Mega Workforce ltd

•           Created and maintained a filing system for over 500 documents, resulting in a 30% reduction in time spent searching for files.

•           Managed and updated website content, resulting in a 15% increase in website traffic and a 10% increase in customer engagement.

•           Assisted with social media management, resulting in a 20% increase in followers and a 25% increase in engagement.

Entry-level Virtual Assistant

03/2021 – 12/2022

Okebel Royal limited

•           Provided customer service support to over 500 clients, resulting in a 90% satisfaction rate and a 5% increase in customer retention.

•           Created and distributed newsletters to over 1000 subscribers, resulting in a 15% increase in click-through rates and a 10% increase in conversions.

•           Performed data entry and updated databases, resulting in a 20% increase in accuracy and a 15% reduction in errors.

SKILLS & COMPETENCIES

•           Email management

•           Calendar management

•           Meeting coordination

•           Research and data compilation

•           Document organization

•           Website content management

•           Social media management

•           Customer service

•           Newsletter creation and distribution

•           Data entry

•           Database management

•           Time management

•           Attention to detail

•           Problem-solving

• •           Communication skills