Experienced in installing and supporting Windows servers and workstations (Windows 10/11) across multiple offices. Skilled in resolving software, connectivity, and network issues, with a strong focus on user support and training. Proficient in managing Active Directory, GPOs, mail servers, and TCP/IP networking. Hands-on experience with routers, switches, gateways, firewalls, and Microsoft Office (2016/365). Provided full IT systems support, including hardware, software, mobile devices, and peripherals, with a strong emphasis on troubleshooting and remote diagnostics.