Ikanu Ifeoma

IKANU IFEOMA Tel:- |Email-Enugu State, Nigeria. ABOUT ME I am a meticulous and tech-savvy customer support professional with a keen eye for details and proficiency in a range of virtual collaboration tools. My strong organizational abilities extend to managing calendars, scheduling appointments, coordinating travel arrangements, and handling correspondence efficiently. I excel in conducting thorough research, compiling reports, and aiding in various administrative tasks to optimize work flow and boost productivity. In dynamic virtual settings, I demonstrate adeptness at prioritizing tasks, meeting deadlines, and swiftly adapting to evolving priorities. With exceptional communication skills and a dedication to delivering top-notch service, I am eager to apply my expertise in tools such as Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and others to excel in a Virtual and phsyisal customer support role, providing remote/physical administrative support and driving operational excellence. CORE COMPETENCIES Calendar Management Administrative Support Skills Time Management Attention to details Email and Phone Handling Customer Service Problem-Solving Technical Proficiency Task Prioritization SKILL HIGHLIGHTS Good Communication Skill Document Preparation and Editing Data Entry and Management Customer Support Skills Adaptability Skills Empathy Skills Project management Excellent Research and Analysis Proficient in Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier and other virtual collaboration tools. Experienced in performing a wide range of administrative tasks including appointment scheduling, records management, and data entering. Excellent organizational and time management skills. Strong communication skills,both written and verbal. Detail-oriented with a high level of accuracy. Ability to multitask and prioritize tasks effectively PROFFESIONAL EXPEREINCES Volunteering – Digital Witch Technical Support Community January2024 I dedicated my time to serving as a volunteer within the Digital Witch Technical Support Community. In this role, I contribute my expertise in various technological areas to provide assistance and guidance to community members facing technical challenges. Whether it's troubleshooting software issues, offering advice on hardware configurations,or providing tips on optimizing digital workflows, I leverage my knowledge to support and empower others within the community. Through active participation and collaboration, I help foster a supportive environment where individuals can enhance their digital skills and overcome technical obstacles effectively. Achievements within the community (Digital Witch Technical Support Community) Recognized for implementing efficienct solutions within administrative tasks, resulting instreamlined operations and increased productivity. Consistently received positive feedback from learners for delivering high-quality service, exceeding expectations, and maintaining strong professional relationships. Successfully managed multiple projects simultaneously, demonstrating strong organizational skills, attention to detail, and the ability to meet deadlines. Demonstrated proficiency in utilizing a wide range of virtual collaboration tools such as Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and more, enhancing community communication and operational efficiency. Proven ability to adapt quickly to changing priorities and thrive in fast-paced virtual environments, ensuring tasks are prioritized effectively and deadlines are consistently met. Played a key role in fostering teamwork and collaboration, contributing ideas and solutions that positively impacted team performance and project outcomes. Actively pursued professional development opportunities to enhance skills and stay updated on the latest trends and technologies in virtual assistance and administrative support. Engaged in volunteer work within the Digital Witch Technical Support Community, providing valuable assistance and guidance to individuals facing technical challenges, contributing to the growth and success of the community. Demonstrated strong problem-solving abilities, effectively addressing complex issues and finding innovative solutions to overcome obstacles. Customer Support Special Hygab Properties LimitedDec. 2022 - May, 2024 Handled customer inquiries and provided timely and accurate information, enhancing customer satisfaction. Resolved customer issues efficiently by coordinating with relevant departments. Managed and updated customer databases, ensuring data accuracy and confidentiality. Assisted in developing and implementing customer services policies and procedures. Prepared and maintained detailed reports on customer interactions and feedback. Administrative Assistant Zaneivy School Jan. 2019 - Dec. 2022 Provided comprehensive administrative support to ensure smooth office operations. Managed schedules, appointments, and travel arrangement for senior staff. Conducted data entry and maintained accurate records and databases. Assisted in preparing reports, presentations and correspondence. Coordinated meetings and events, including logistical arrangements and documentation. Acted as a liason between departments, facilitating effective communication and collaboration. Virtual Assistant (Freelance) PROTECHJan. 2017 - Jan. 2019 Managing emails, calenders and travel plans. Conducted online research and compiled data for reports and presentations. Handled customer inquiries via email and chat, providing prompt and proffessional responses. Managed Social Media accoutns, posting updates and engaging with followers. Assisted with project management tasks, ensuring timely completion of deliverables. EDUCATION Ordinary National Diploma (OND)2016 Institute of Management and Technology, IMT Enugu Co-operative Economics and Management Higher National Diploma (HND)2019 Institute of Management and Technology, IMT Enugu Co-operative Economics and Management Post Graduate Degree 2024 Enugu State University of Science and Technology Business Administration and Management CERTIFICATIONS Digital Witch IT Support Training - In-demand Tech Skills 2024 Udemy – Proffesional Diploma in CRM plattforms management 2024