Ikah Gerald Ifeanyi

IKAH GERALD IFEANYI Lagos, Lagos State, Nigeria--Virtual Assistance ||Customer service and Business Management || Administration || Operations || Sales and Marketing PROFESSIONAL SUMMARY A goal oriented Medical Practitioner-Physiotherapist,with a fervent interest in Virtual Assistance and Customer Service, versatile and detail-oriented professional with about 5 years of experience providing exceptional support and ensuring timely completion of projects and with great precision. Strive in a fast-paced virtual environment, diligent in following established procedures and practices to exceed all the expectations of the customers while making and bringing acceptable innovative ideas where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, providing solutions and building relationships to ensure customer loyalty, and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties - Good working knowledge of communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Hubspot, Freshdesk ,Zendesk, Google Suite, Asana etc - Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products our retaining and managing recovering records - Ensures office equipment ran smoothly and properly and manages the applicable inventories/order/ replaces equipment and supply - Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked - Maintains a detailed calendar to coordinate schedules, tasks and appointments, book meetings, with a view of time zone differences and send prompts and reminders. - Good knowledge of report writing,research and recommending efficient and industry related findings - Performs other administrative duties, email management and support to enhance the smooth running of the office. Customer Service - Effectively managed contract, achieving customer’s expectations above 40% - Upsell achieved rebuilt customer’s trust, achieved vendor of choice from 30%-60% engagement - Consistently recognized for the quality and timelines of report, attention to detail, exemplary customer service delivery and a team player attitude - Coordinates outgoing and incoming client’s calls for both the internal and external customers to provide office, technical and other needed support, while keeping tabs on client’s needs, activities, and expectations to ensure satisfaction for client retention. Sales & Marketing - Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue - Strong and detailed knowledge of of various email marketing tools ; birdsend, mailchimp etc - Generate and reach out to leads, increase and build a pipeline of prospective customers and manage interface - Upsell customers through recommendations of products that meet their specific goals RESEARCH - Able to work with many kinds of clients in a wide variety of fields. Excellent at researching client’s brands, industries and markets very quickly and efficiently WRITING - Very skilled at writing various business correspondences such as internal and external letters, reports, and memoranda that facilitate the effective flow of information within and outside the organization Business Growth - Adept at expanding business, services and product portfolio while sourcing new business frontiers and building relationships - Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitability in business Leadership and Management - Ability to influence, attract, build relationships and retain talents, coach, develop and support employees at all times and professionally to yield a great team, facilitate teamwork and eventual success Communication - Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience WORK HISTORY 02/2019 to Current 03/2016 to 02/2019 03/2015 to 03/2016 Nigeria 01/2014 to 12/2014 Business Growth Manager LARIKEN INVESTMENTS LIMITED Sales/Marketing/Business Dev. Manager USTINO LINK INVST. LTD Team Leader Corps Physios FEDERAL MEDICAL CENTRE,OWO Intern Physiotherapist UNIABUJA TEACHING HOSPITAL ABUJA EDUCATION Master of Public Health, University of Nigeria, Nsukka - Enugu State Bachelor of Medical Rehabilitation BMR (Physiotherapy) University of Nigeria, Nsukka Enugu Nigeria TRAINING AND CERTIFICATION Digital Witch IT Support Community Udemy - Customer Support Skills - A mini course on time management AWARD AND RECOGNITION - Award Recipient, National Youths Service Corps (NYSC), Member, Ondo State, 2015 (Health CDS Group promoter) A form of community development through improved health for all.