Ijiene Keiko Rico

 Ijiene Keiko F. Rico Block 1 Lot 40 Marseilles Subdivision Buhay na Tubig, Imus, Cavite 4103 -- My Background I am a self-motivated person who is willing to go above and beyond on any project, and to learn valuable skills on my own time. My experience in this industry and my ability to work autonomously make me a good match for this position. I pay attention to all the details of a project. I make sure that every task is just right, but is also completed in a timely manner. I can provide support in various data entry and encoding projects and also as a virtual administration assistant. I have a strong command of the English language and work with clients all over the globe. All the years of my experience in the corporate world and all the training’s that I had attended has been a great contribution in ability to do my job outstandingly. I am confident that we will do great work together. Core Competencies Exceptionally well organized, efficient and disciplined. Always exceeds clients expectations with minimal supervision Excel at multi-tasking and time management. Possess well-developed interpersonal skills.  Ability to generate and maintain records, oversees projects, keep team on track and meet deadlines. Versatile in many computer operating systems and programs. Excellent written/verbal communication skills. Tenacious problem solver, including but not limited to computer issues and technical difficulties Computer proficiency (data entry and processing, editing/proofreading, internet research, etc.) Professional Experience Freelance Virtual Assistant (May 2014-present) Virtual Administrative Assistant Update company’s CRM. Uploading contacts, organizing contacts. Lead generation Systems check, tests on new and improved websites. Inventory Management E-commerce Virtual Assistant Online Arbitrage for Amazon Excellent in using Oaxray, Camelcamelcamel, Keepa Run hundreds of CSV files from Oaxray and export into a CSV file. Provides efficient sales result based on the target. Leads Specialist Inside Sales Agent Calling Sellers FSBO & Expired, Geographic Farming, Buyer leads Appointment Setting Training Topics 1. Real Estate in the U.S. Overview Real Estate Introduction Transaction process History Theory Forms REO Legal process Short Sales Short sale packages 2. Real Estate Social Media Overview Facebook Twitter Youtube Trulia Craigslist 3. Lead Scripts Leads and Lead Generation 10 Days of Pain 21 Days of Gain Drip Campaign Scripts Tree Scripts 4. Internet Marketing Mastering Lead Management Internet Lead conversion tactics Dominating Social Media Search Engine Optimization Classified Services Paid Advertising Blogging for Business Marketing and Generating Listings onlineMarketing and Generating Listings online 5. Lead Management Programs Eedge Pro Market Leader Boomtown General Virtual Assistant Tasks: Email campaign management Booking appointments with clients Following up with clients/customers (sending thank you and other reminder emails) Personal errands (purchasing gifts for loved ones / family members online, ordering lunches for kids, recording movies on sky, booking flights) Liaison between me and other team members Manage and updates social media accounts (Facebook, Twitter, LinkedIn) File management Tools and Apps: Google Drive, Calendar, Google docs, drive, hangouts, chat Amazon Seller Central Mailchimp Vortex MLS MS Office Dropbox Mojo dialer, Arch Agent CRM’s Skype Zoho Camp Australia - Before and After School Care (May 2017-September 2017) Service Delivery Associate Provides support for Holiday Clubs and Resources team in Australia. Responsible for supplier engagement, supplier validation & management, invoice checking, various administrative tasks, making phone calls, management of emails, spreadsheet and data management. QBE Insurance GSSC (June 2013-February 2015) Claims Officer In 2013, I joined QBE Insurance as Insurance Claims Officer. Our department handles motor vehicle insurance and home insurance. My task is to help clients to put on the claim, process and monitor the claim until final decision whether claim is going to be accepted or rejected. 24/7 Customer Philippines, Inc. (January 2013-April 2013) Customer Service Representative We handle general inquiries; general customer service for Optus Pty. limited the second largest telecommunications company in Australia. Teletech Holdings, Inc. (October 2012-January 2013) Technical Support Representative I was in Bigpond Department for Telstra a telecommunications in Australia. We do handle technical support wherein we support call relates to network issues. VXI Global Solutions (November 2011- July 2012) Customer Care Professional I joined VXI Global solutions as a Customer Care Professional. I served clients for customer service hotline for American Express Credit Card. I help customers with their enquiries. Help them with their problems, from complex problems to their billing statements, payment arrangements and down to the simplest question they may have. JP Morgan Chase Bank, N.A. (September 2009-June 2011) Customer Care Professional I joined JP Morgan Chase Bank and was assigned in the retail banking department wherein I was specifically assigned in Home lending. I provide payment plans and payment options for a customer who has difficulty in paying their home loan and help customer with their enquiries. HSBC Data Processing Philippines (February 2007-July 2009) Collections Officer I joined HSBC Bank and was assigned in the retail banking department wherein I was specifically assigned in Credit Card Collections. I provide payment plans and payment options for a customer who has difficulty in paying their credit card debts and help customer with their enquiries. Convergys Philippines Services (December 2005-October 2006) Customer Care Representative I joined Convergys Philippines and was assigned in Sprint Telecommunications department. Worked as a Customer care representative where as I answer calls to the hotline and provide answers to customer’s question. May it be billing, payments to their bills, explain their plans and promotions. We also do up selling in the new items of the company. Educational Background Tertiary Asia Pacific College Makati City Bachelor of Science in Commerce Major in Marketing and Advertising SY- Secondary Jesus the Risen Savior School San Pedro, Laguna SY- Elementary Golden Values School BF Homes, Parañaque City SY- Colegio San Agustin Biñan, Laguna SY- I hereby certify that the above information is true and correct to the best of my knowledge and belief. Ijiene Keiko F. Rico