Ijeoma Odirimnma Akubugwo

IJEOMA ODIRIMNMA AKUBUGWO Lagos State, Nigeria |-| - SUMMARY Detail-oriented Operations and Administrative Assistant experienced in supporting business operations through efficient processes and coordination. Proficient in data entry, reporting, and basic data analysis to support decision-making. Successfully improved operational efficiency by processing records and reports with accuracy, coordinated schedules and meetings to minimize conflicts, and maintained documentation and inventory records that reduced discrepancies. Adept at using organizational and communication skills to ensure smooth daily operations, while bringing a proactive approach that helps teams work smarter and achieve set goals. KEY SKILLS • • • • • • • • EXPERIENCE Operations Management Attention Details Documentation & Reporting Commuincation Office Administraion Inventory Tracking Problem Solving Data Entry & Analysis • • • • • • • • Calendar Management Teamwork Confidentiality Customer Service Time Management Research Database Management Analytical Thinking DATA ENTRY PERSONNEL KOOLBOKS NIGERIA 2025 - PRESENT      Accurately entered and updated Sales Agent, customer, and task records on the FSM platform to maintain clean and reliable data. Supported task planning by assisting in the assignment of daily and weekly field tasks to ensure smooth field operations. Generated and distributed basic performance reports to assist in monitoring team productivity and meeting KPIs. Reviewed data entries for errors, ensuring accuracy, consistency, and completeness across records. Provided backend administrative support to the FSM team, facilitating efficient workflow and timely task execution. OPERATIONS & ADMIN ASSISTANT OLAM AGRI LAGOS, NIGERIA 2022 - 2024      Provided administrative support by managing calendars, meeting coordination, onboarding, prepared and organized documents, and coordinated internal communications to ensure seamless office operations. Managed production data entry and maintained accurate master records using Microsoft Excel and SAP ERP, ensuring data integrity and compliance with company standards Coordinated and prepared weekly operational reports and key performance indicators (KPIs), delivering actionable insights to support management decision-making Responded to customer inquiries, resolved complaints, and addressed feedback in a timely and professional manner. Supported inventory control by creating and processed Goods Movement documents in SAP, ensuring accurate tracking of stock levels and efficient resource allocation. Milestone    Utilized Excel functions such as VLOOKUP, IF statements, and conditional formatting to clean, validate, and analyzed large datasets, increasing data accuracy and reducing reporting errors by 25%. Improve maintenance team response time by 30% and increase efficiency in resolving 90% of downtime cases through structured issue tracking and data analysis. Reduce production downtime by 20% through effective coordination of material supply and alignment of scheduling with operational needs. OPERATIONS INTERN OLAM AGRI LAGOS, NIGERIA 2020 – 2021      Delivered administrative support to teams and executives, ensuring seamless coordination and efficient office operations. Assisted millers in monitoring milling processes and evaluating machinery performance for optimal output. Maintained accurate daily logs and operational records to support datadriven decision-making and continuous process improvement. Participated in routine maintenance activities to reduce downtime and enhance overall production efficiency. Coordinated with cross-functional teams including production, logistics, and quality control to resolve operational issues, streamlined workflows, and implemented timely solutions that enhance productivity and efficiency. PAGE 2 EDUCATION PROFESSIONAL CERTIFICATION MICHAEL OKPARA UNIVERSITY OF AGRICULTURE UMUDIKE ABIA STATE, NIGERIA CHEMICAL ENGINEERING - B.ENG • • • • PROFESSIONAL SKILLS • • • • • • TECHNICAL SKILLS • • • • • • • • • Data Analysis - Digital Skills Africa - In view Professional Diploma in Administration & Operation Management - In view Virtual Assistance - ALX, 2024 Microsoft Office Suite Certification - Udemy, 2024 Strong multitasking and time-management abilities; able to prioritize tasks effectively in dynamic, fast-paced environments. Trusted to handle sensitive information with confidentiality, discretion, and professionalism. Skilled in Microsoft Excel, Google Sheets, and data tools for reporting, analysis, and workflow optimization. Skilled in preparing clear, professional documentation including reports, presentations, and internal communications. Comfortable supporting backend operations and using digital platforms to simplify operations. Adaptable and quick to learn new tools or systems in both administrative and technical environments. SAP PP Google Workspace Microsoft Office Word & Powerpoint Excel ( VLOOKUP & PivotTable) Trello, Slack & Asana Zoho FSM (Field Service Management) CRM Tools: Fresh desk & Intercom Basic SQL Canva PAGE 3