Ijeoma Nwike

NWIKE IJEOMA AMARA -- SUMMARY Motivated and results-oriented Appointment Setter with a proven track record of converting over 50% of incoming calls into successful appointments. Leverages exceptional communication skills, active listening, and empathy to create a positive client experience. Experienced in utilizing CRM systems effectively to manage client interactions and skilled in time management to coordinate appointments seamlessly between qualified prospects and the sales team. Committed to driving team success and enhancing client satisfaction. SKILLS Phone etiquette Appointment Scheduling Expertise CRM System Proficiency Strong Verbal and Written Communication Inbound and Outbound Call Management Customer Service Orientation Problem-Solving Skills Empathy and Active Listening Adaptability and Flexibility Effective Time Management Complaint and Issue Resolution Interpersonal Communication Skills Email and Appointment Management Digital Literacy EXPERIENCE CALLTEND, INC. Los Angeles Appointment Setter 10/2023 to Current Client Outreach & Relationship Building: Skilled in connecting with potential clients through phone calls and emails, establishing positive first impressions, and fostering trust to enhance client relationships. Appointment Management & Scheduling: Proficient in scheduling and coordinating appointments seamlessly to support sales efforts and drive client engagement. Client Needs Analysis: Experienced in engaging clients in meaningful conversations to understand their needs and customize outreach efforts accordingly. Organizational Efficiency: Demonstrated ability to maintain an organized scheduling and record-keeping system, ensuring that appointments and follow-ups remain on track. Cross-Team Collaboration: Collaborate effectively with sales and marketing teams to facilitate smooth transitions from initial contact to client meetings. Customer Service Excellence: Committed to providing exceptional customer service with empathy, professionalism, and strong interpersonal skills in each client interaction. IJOLS GLOBAL ENTERPRISE Customer Success Representative 01/2023 to 09/2024 Client Relationship Management: Developed strong, trust-based relationships with clients to promote satisfaction and foster long-term loyalty. Proactive Problem Solving: Addressed client concerns with tailored solutions to improve their experience and ensure retention. Onboarding & Client Guidance: Acted as a dedicated point of contact, guiding clients through the onboarding process and ensuring a seamless transition. Cross-Functional Collaboration: Worked closely with cross-functional teams to resolve issues promptly and elevate service quality. Client Advocacy & Feedback Monitoring: Monitored client feedback and championed customer needs within the company to drive meaningful improvements. Record Management & Personalized Support: Maintained comprehensive records of client interactions to deliver personalized support and encourage continued growth. CHITIS PRODUCTION COMPANY CUSTOMER SUPPORT 03/2021 to 11/2022 Customer Experience Enhancement: Skilled in delivering exceptional customer experiences through active listening, understanding unique needs, and providing customized solutions to foster satisfaction and loyalty. Inquiry Resolution & Support: Proficient in resolving customer inquiries and concerns promptly, with empathy and professionalism, ensuring a positive and friendly interaction at every touchpoint. Relationship Management: Committed to building and maintaining strong client relationships by following up on interactions and providing continuous support as needed. Team Collaboration for Service Improvement: Experienced in collaborating with internal teams to offer feedback and recommend improvements that elevate customer service processes and client satisfaction. Product Knowledge & Troubleshooting: Adept at staying up to date with product knowledge, enabling accurate information sharing and effective troubleshooting to support clients confidently. Clear Communication & Personalization: Utilize strong written and verbal communication skills to engage diverse customers and provide a seamless, personalized support journey. DOLLARS TRANSPORT LIMITED CUSTOMER SUCCESS SUPPORT 01/2018 to 09/2020 Customer Engagement & Support: Proactively engage with customers to understand their unique goals and challenges, ensuring they receive the support necessary for long-term success. Personalized Onboarding: Deliver customized onboarding experiences that guide clients through product features and benefits, positioning them for immediate and sustained value. Customer Advocacy: Serve as a dependable advocate for customers, addressing concerns with empathy and delivering timely solutions to enhance satisfaction and trust. Customer Health Monitoring: Track customer health metrics and proactively reach out with resources or advice to encourage ongoing engagement and success. Relationship Building: Foster strong, meaningful relationships by regularly checking in with clients, celebrating milestones, and offering tailored guidance to meet their evolving needs. Cross-Functional Collaboration: Collaborate with cross-functional teams to share customer insights and drive product improvements, making the user experience more intuitive and impactful. EDUCATION AND TRAINING HIGH SCHOOL DIPLOMA Federal Government College, Enugu 01/2011 CERTIFICATIONS · CustomersuccessU.org · Digital Witch