Ijeoma Nwachukwu

Ijeoma Nwachukwu

$8/hr
General Virtual Assistance | | Customer Support Expert
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Aba, Abia, Nigeria
Experience:
5 years
IJEOMA NWACHUKWU SUMMARY ● Exceptionally skilled Communicator ● Excels in performing Administrative Tasks ● Efficient in Troubleshooting and Customer support EDUCATION BSc. Mass Communication- 2016 Rhema University, Aba, Abia 4.6 GPA- First Class Honours MSc. Development Communication(Degree Expected, 2023) University of Uyo, Uyo, Akwa Ibom PROFESSIONAL DEVELOPMENT Virtual Assistant Certificate Program - 2022 ALX, Nairobi, Kenya PMP Project Management Certification Training - 2022 KanikaLearn Administrative Professional Foundations 2023 Linkedin Learning Customer Service: Chatting Customers Through Chat and Text - 2023 Linkedin Learning SKILLS ● ● ● ● ● ● Time Management Adaptability Problem-Solving Critical Thinking Strong Work Ethic Handling Pressure - Starline Eziama, Aba, Abia State.-www.linkedin.com/in/IjeomaNwachukwu WORK EXPERIENCE Executive Assistant - Feb. 2023 Teecoinz - Uyo, Akwa Ibom State. ● Worked closely with the CEO to ensure the smooth running and completion of all projects. ● Managed the CEO’s calendar and inbox and replied to inbox timely. ● Scheduled appointments and meetings. ● Generated quality leads for the company. Administrative Assistant - Feb. 2022 Cienature - Uyo, Akwa Ibom State. ● Successfully managed the CEO’s calendar and improved time management by 30%. ● Efficiently handled product inquiries and purchases, thus boosting annual sales by over 50%. ● Skillfully organized meetings and took detailed minutes with 98% accuracy. ● Handled travel booking and arrangements, and other administrative requests from the CEO. VOLUNTEER EXPERIENCE Customer Experience Volunteer - Present Browsio - United Kingdom. ● Respond to customers’ inquiries via chats, emails, and social media channels. ● Ensure that customers are onboarded seamlessly. ● Escalate all customer-related issues to the responsible department and follow up promptly until resolution.
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