ANEKWE IJEOMA JENNIFER
Address: Abuja, Nigeria, 900104
Phone No: -, -
Email:-PROFESSIONAL SUMMARY
A Highly Dedicated and Result-Driven Customer Service Professional with 2+ years of
experience In providing exceptional customer experiences, resolving complex issues, and
exceeding customer satisfaction targets. Proven customer support skills and expertise as a
Virtual Assistant, with a strong track record of delivering exceptional care and support to
clients and customers. Skilled in email management, scheduling, and data entry, with a
commitment to excellence and customer satisfaction.
CORE COMPETENCIES AND SKILLS
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Customer Service and Support
Executive Virtual Assistance and Administration
Ability to work in a fast-paced environment
Problem-Solving and Conflict Resolution
Customer Relationship Management
Adaptability and Flexibility
Excellent Communication Skills
Detail-Oriented and Organized
Customer satisfaction
Time management and Organization
Team Collaboration and Leadership
Interpersonal Skills and Attention to Detail
PROFESSIONAL EXPERIENCE
Digital Witch Support Academy | Lagos, Nigeria | 04, 2024 - 07, 2024
Intern(Virtual Assistant)
Responsibilities
● Providing administrative support, customer service, and event planning assistance to
the team.
● Scheduling appointments, coordinating travel arrangements and events.
● Developed and implemented effective filing systems and data entry processes.
● Researching and gathering resources for the community
● Providing exceptional customer service and support to community members
Mae Deluxe Restaurant & Lounge | Edo, Nigeria | 02, 2023 - 04, 2024
Customer Service Specialist
Responsibilities & Key Achievement
● Provided top-tier customer support and responded to customer inquiries through
various channels including phone, email and chat, resolving complex issues and
exceeding customer satisfaction targets.
● Delivered technical support for product-related issues, billing questions, account
management and guiding customers through troubleshooting resulting in a 25%
increase in customer retention.
● Collaborated with internal teams to resolve customer complaints and improve overall
customer experience.
● Utilized CRM software to document, track and manage customer Interactions,
maintaining accurate records and track resolution rates.
● Consistently exceeded monthly customer service metrics, including first-call
resolution and customer satisfaction scores.
Food & Forest Restaurant | Abuja, Nigeria | 09, 2021 - 07, 2022
Virtual Assistant(Admin Support)
Responsibilities & Key Achievements
● Provided administrative support to executives, managers, and teams, including email
management, calendar organization, and data entry.
● Coordinated travel arrangements, meetings, and events, ensuring seamless logistics
and communication.
● Created and implemented processes to improve efficiency and productivity, resulting
in a 30% reduction in administrative tasks.
● Utilized virtual communication tools to collaborate with remote teams and clients.
Edugreat Integrated Farms | Abuja, Nigeria | 01, 2021 - 06, 2021
Call Center Customer Service Representative
Responsibilities & Key Achievements
● Handled inbound and outbound customer calls, resolving customer inquiries and
concerns in a timely and professional manner.
● Utilized problem-solving skills to resolve complex issues, resulting in a 20% increase
in first-call resolution rates.
● Collaborated with team members to achieve sales goals and customer satisfaction
targets.
● Process sales transactions and maintain accurate records.
● Build and maintain strong customer relationships to increase customer loyalty and
retention
CERTIFICATIONS AND TRAINING
Digital Witch Support Academy | IT Skills Training | 06 2024
IT Support, Customer Relationship, Management/Workflow software tools, Email, Chat and
Phone Support, Lead Generation, Telemarketing/Email marketing, Technical Support
Customer Service/Support.
Digital Exchange Academy | Virtual Assistant Professional | 06 2024
LinkedIn | Zendesk Customer Service Professional | 07 2024
Ambrose Alli University | Edo, Nigeria | 07 2022
Bachelor of Arts (B.A.) In History and International Studies
WORKFLOW TOOLS
Slack, Microsoft Teams, Google Drive/Dropbox, Hubspot, Freshdesk and Zendesk.
Trello, Asana and Click up. Calendly and Picktime, Google Suite, Apollo and Lemlist,
Airbnb, Priceline and Zillow and some other software tools.
