IJEOMA JOY IFEMENA
Enugu, Nigeria.
PROFESSIONAL SUMMARY
Executive Virtual Assistant with 2+ years of experience providing high level administrative and operational support to executives, startup founders, and small businesses. Skilled in managing executive calendars, coordinating meetings, travel arrangements, and handling confidential correspondence with accuracy and discretion. Proficient in CRM tools (Zendesk, Freshdesk, HubSpot), project management platforms (Trello, Asana, Monday.com), and productivity tools (Google Workspace, Microsoft Office). Certified in Technical Support Fundamentals (Google) with strong expertise in client relationship management, workflow optimization, and strategic lead generation. Recognized for being proactive, detail oriented, and adaptable in fast paced environments.
CORE SKILLS
Executive & Administrative Support: Calendar Management, Travel Coordination, Document Preparation
Project & Task Management: Trello, Asana, Monday.com, Workflow Optimization
Communication & Client Relations: Email Management, Stakeholder Liaison, Confidential Correspondence
Customer & CRM Management: Zendesk, Freshdesk, HubSpot, Apollo.io
Productivity Tools: Google Workspace, Microsoft Office Suite, Dropbox, Calendly
Soft Skills: Organization, Time Management, Confidentiality, Problem Solving, Adaptability
PROFESSIONAL EXPERIENCE
Executive Virtual Assistant
International Tobacco Company, Nigeria
2023 – 2024
• Provide executive level administrative support to the RSM, managing calendars, scheduling meetings, and coordinating travel arrangements.
• Prepare reports, presentations, and documents, ensuring accuracy and professional formatting.
• Collaborated on salary disbursement logistics, ensuring timely and error-free processing
• Maintained confidentiality while managing sensitive company and personnel information.
Executive Virtual Assistant
ORS Abuja, Nigeria
2021 – 2022
• Handled confidential email correspondence and inquiries, resolving 90% of issues within 24 hours.
• Prepared reports, organized data, and maintained accurate records using Google Workspace and Microsoft Office.
• Coordinated with internal teams to streamline workflows and enhance productivity.
• Provided general administrative support, ensuring the GMs day to day operations ran smoothly.
Executive Administrative Assistant (Volunteer)
NCF, Ebonyi, Nigeria
2023 – 2025
• Provided direct support to the department head, scheduling appointments and maintaining accurate records.
• Coordinated communication between Management and team members.
• Managed information flow between supervisors and staff.
• Compiled and maintained organized lists of participants for scheduled activities.
• Created and updated records to support planning and follow up.
Client Service Trainee (virtual)
BNY Mellon (via forage)
May 2025
• Simulated real world client service tasks such as onboarding, conflict resolution, and client communication
• Delivered high quality client support responses and learned how to handle escalations professionally.
• Strengthened skills in problem-solving, time management, and service excellence.
EDUCATION
Bachelor of Education: Biology Education
Alex Ekwueme Federal University Ndufu-Alike Ikwo –Ebonyi State, Nigeria |2025
CERTIFICATIONS
Digital Witch Academy
• Lead Generation, Telemarketing, Email Marketing, Cold calling/warm calls, and Technical sales.
• Virtual Assistance, Customer service, Technical support,
• Email Management, Calendar Management, Account Management, Workflow Automation,
• Project Management Tools
• Telehealth and credentialing
• Airbnb and Itinery Management
• Customer Relationship Management
Asana Workflow Specialist Certificate
Completed | 2025
• Learned how to create, Manage, and optimize workflows using Asana for project and task management.
Freshservice Product Expert Certification
completed | 2025
