Ijeoma Hunt

IJEOMA HENRIETTA HUNT Customer Service, Data Entry & Sales & Events Specialist - - ijehunt/linkedin.com Ottawa, Canada PROFESSIONAL SUMMARY Briefly explain why you're a great fit for the role - use the AI assistant to tailor this summary for each job posting. I am a seasoned customer service professional with a proven track record across hospitality, banking, and corporate environments. I excel in building strong client relationships, resolving complex issues, and ensuring customer satisfaction. Education The Emirates Academy of Hospitality Management Dubai, United Arab Emirates Masters of Business Administration - International Hospitality 2013 - 2014 Benue State University Makurdi, Nigeria Bachelor of Science in Mass Communication 2004 - 2008 TEFL INSTITUTE - Teacher's Record United Kingdom TEFL ESL Certificate 2024 - 2024 EXPERIENCE The Prayer Path App Remote Customer Success Specialist Present Company Description • • • • • • Developed and executed comprehensive pre-sales strategies, highlighting the app's unique value proposition. Coordinated virtual event logistics for promotional activities, ensuring smooth operation and high user engagement Created and managed user engagement campaigns, utilizing push notifications and daily reminders to enhance user retention and interaction. Authored engaging marketing content, including blogs, social media posts, and promotional materials, to drive brand awareness and user acquisition Acted as the primary point of contact for technical inquiries, collaborating with development teams to ensure seamless user experiences. Utilized analytics tools to measure campaign performance, user engagement, and app usage, providing actionable insights to stakeholders. Hilton Dubai Al Habtoor City Hotel Dubai, United Arab Emirates Complex Sales & Events Planning Representative 2021 - 2023 Company Description • • • • • • • • • • Proactively sold 3 luxury hotels across all market segments Managed and organized luxury events, including logistics planning, supplier negotiations, and catering arrangements to enhance guest experiences and meet strategic business goals Developed event logistics scenarios and floorplans for high-profile corporate and social events Coordinating with internal and external stakeholders to deliver exceptional service and meet client objectives Handled large outbound MICE & Corporate group bookings & planning ensuring seamless events and lodging experience Achieved a {20% increase} in market share by liaising with {50+ travel agencies}, ensuring optimal sales. Pitched for business through proposals, high-level negotiations & contracting Produced monthly reports, identifying {10 key market trends}, enabling accurate sales forecasting. Liaised with travel agencies from all market segments to ensure adequate market share for the hotel and optimize sales Maintained {100% client retention} by managing key accounts, ensuring repeat business. Hilton Dubai Al Habtoor City Hotel Dubai, United Arab Emirates Complex Assistant Groups & Events Planning Manager Company Description • • • • • • • • • Hosted {200+} corporate events, enhancing client engagement and satisfaction. Managed group room blocks and meeting spaces for large-sized groups across 3 different luxury hotels. Successfully planned and executed over 400+ events in different market segments (corporate, MICE & Social events) across 3 luxury hotels under the Hilton Brand Conducted site inspections with corporate clients and hosted pre-event, event, and post-event conferences. Managed {800+} corporate delegations, overseeing all logistical aspects from rooming to catering. Solicited feedback from other departments to identify areas for improvement to enhance the event Planner’s experience Ensured billing accuracy and cost reconciliation for {200+} group events, maintaining financial integrity. Responded to and handled guest challenges and complaints with utmost professionalism Negotiated and closed deals increasing revenue and profitability by {20%}. 2018 - 2021 EXPERIENCE St Regis Al Habtoor Polo Resort & Spa - Dubai, United Arab Emirates Sales & Events Planning Specialist 2017 - 2018 Company Description • • • • • • • Planned and executed all types of high-profile corporate and social events Organized workshops, trainings & retreats for high profile corporate clients Analyzed data and sales information to help the management team in strategy meetings and decision making Carried out day-to-day ad-hoc administrative tasks as required Ensured timely execution of budget and prepared documentations for budget meetings Managed client account portfolios to ensure relationship management Ensured billing accuracy and conducted bill reviews with the clients JW Marriott Marquis Hotel Dubai, United Arab Emirates Marriott Voyager- Sales & Events Planning 2015 - 2017 Company Description • • • • • • • Updated guests on daily promotions & offers in the hotel Tracked progress and ROI of all monthly promotions offered Conducted monthly training and presentations for over 300 employees Coached & trained food & beverage associates on guests satisfaction Planned and executed small corporate meetings & events Worked closely with the marketing team to create promotions for 14 restaurants Carried out administrative and support duties as requested by leadership team Lifestyle Executive Dubai, United Arab Emirates Armani Hotel & Resorts 2014 - 2015 Company Description • • • • Oversaw the Business Centre of Burj Khalifa Handled Boardroom Bookings for VIP Corporate Meetings Preparing monthly Revenue report of the Armani/Business Centre for the Executive team Carried out administrative and support duties as requested by leadership team Accor Middle East & Africa Dubai, United Arab Emirates Administrative Coordinator - Executive Officer 2013 - 2014 Company Description • • • • • • Managed the office meeting rooms for internal meetings and workshops Planned office end of year party and monthly gatherings Managed airline and hotel bookings for the executive team Managed branding, group registration and delegations for events Managed office inventories Performed ad-hoc administrative tasks Skills Project Management / Events Planning B2B Sales / Business Development Marketing Specialist/ Business Intelligence CRM Expert / Strong Analytical skills Public Speaking / Excellent Presentation skill