Ijeoma Efe Okumbor

IJEOMA EFE OKUMBOR Virtual Assistant | Administrative Support Specialist Email:-| Phone: - | Lagos, Nigeria PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant with strong experience in administrative support, backend operations, and client communication. Skilled in data entry, calendar management, inbox handling, and CRM tools, with a proven ability to streamline digital workflows and improve efficiency. Adept at supporting executives and teams in fast-paced environments, while maintaining confidentiality, accuracy, and professionalism. CORE COMPETENCIES • Virtual & Executive Assistance • Inbox, Calendar & Scheduling Management • Data Entry & Documentation • Client & Staff Support • Travel & Meeting Coordination • Research & Reporting • CRM & Email Management • Digital Workflow & Asset Management • Project Management (Asana, Trello, Slack) PROFESSIONAL EXPERIENCE Toothcom Dental Clinics - Virtual/Administrative Assistant Aug, 2025 • Managed patient records and documentation, ensuring confidentiality and regulatory compliance, medical data privacy standards. • Administered primary functions for appointment scheduling, patient recall, follow-up, and client communications. • Oversaw backend operations, including patient data entry, insurance verification support, and clinical reporting. • Strategically managed executive inbox and calendar, prioritizing communications with specialists, labs, and vendors. • Coordinated team meetings, reminders, and arrangements for staff efficiency. • Accelerated task completion by enhancing cross-functional collaboration, managing lab work submissions using Asana and Trello. Behel Engineering Services - Office & Client Support / Virtual Assistant Jul, 2024 • Delivered client support and follow-up coordination through structured communication systems. • Managed company email and CRM, prioritizing, responding, and escalating client requests. • Supported staff scheduling, maintained backend documentation, and updated critical records. • Conducted targeted online research and prepared data-driven reports to support management decisions. • Contributed to internal brainstorming sessions to optimize and improve customer service delivery. KEY ACHIEVEMENTS • Engineered a custom lead-tracking system within CRM platforms (HubSpot/Zendesk) that reduced client follow-up delays by 30%. • Ensured 99% data integrity and consistency for all client records across CRM, directly supporting accurate billing and communication. • Improved email triage and response time by 25% through inbox organization. • Boosted task completion rate by enhancing cross-functional project collaboration with Asana/Trello. EDUCATION University of Uyo, Akwa Ibom State Bachelor of Engineering in Computer Engineering VOLUNTEER & EXTRACURRICULAR GDSC University of Uyo - Product Design Team Member • Coordinated logistics and organized brainstorming sessions to drive design thinking initiatives. GirlUp Uyo - Community Outreach Volunteer • Coordinated logistics, communications, and team collaboration. TOOLS & TECHNOLOGIES • MS Office (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Gmail, Drive) • Project Management: Asana, Trello, Slack • CRM & Email Platforms (HubSpot, Zoho, Zendesk) • Design/Prototyping tools: Figma, Adobe XD PROFESSIONAL QUALITIES • Confidentiality & Integrity with sensitive information • Adaptable, collaborative and tech-savvy • Strong time management and organizational skills • Keen attention to details and prioritization.