Ijeoma

I have 3 years of experience in Customer Service and I have the natural ability to build and maintain relationships, that made me an asset to clients that I have worked and got commendations from my managers.

My relevant experience includes the following highlights:

• Maintained an average of 85% customer satisfaction (15% higher than the company average)
• Making and receiving 90+ calls a day to give technical assistant to new customers.
• Implemented a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase.

My skills and proficient knowledge of some software tools have helped me deliver my service as a Customer Support Specialist in a timely and effective manner.

Some of my skills are as follows:

• Excellent written and verbal communication skills.
• Outstanding listening skills and attention to detail.
• Excellent problem-solving skills.
• Multitasking skills
• Organizational skills
• Great analytical skills.
• Creative thinking skills
• Positive thinking skills
• Collaborative working skills.
• Microsoft Office
• Google Suite
• Proficiency in software such as Microsoft, Zendesk, Airbnb, Slack, Vrbo, HubSpot, Trello, Intercom, and ClickUp amongst others.