Ihuoma Emelda

IFEYINWA IHUOMA - |-| LinkedIn PROCUREMENT OFFICER | CUSTOMER SUPPORT Dynamic and results-oriented professional with extensive experience in procurement, inventory management, and customer service within the Energy and IT industries. Proven track record of driving cost-saving initiatives, enhancing supplier relationships, and delivering exceptional customer support. Adept at managing procurement processes, overseeing inventory control, and utilizing virtual platforms like Slack, Zapier, PickTime, HubSpot, Intercom, Monday.com, Trello, Zendesk, and Freshdesk to provide seamless customer service. Demonstrates strong analytical skills, attention to detail, and the ability to optimize operations for efficiency and profitability. Proficient in customer service, inventory management, and data entry management, contributing significantly to organizational success. Committed to continuous learning and professional development to stay updated with the latest industry trends and best practices. CORE TOOLS • • • • • • • Zoom | Loom Slack | MS Excel Zapier | PickTime HubSpot | Intercom Monday.com| Trello Zendesk | Freshdesk Google Suite |MS Suite CORE SKILLS • • • • • • • Customer Service Inventory Management Data Entry Management Operations Management Excellent Communication Procurement Management Cross-functional Collaboration • • • • • • • Problem-Solving Virtual Assistance Attention to details Appointment Scheduling Stakeholder Management Warehouse Management Email and Calendar Management PROFESSIONAL EXPERIENCES Virtual Customer Support | Digital Witch IT Support • • • • • 2024 - Present Provide personalized, positive, and memorable customer support via email, live chat, social media, and phone, ensuring customer satisfaction and loyalty. Interact with current and prospective customers professionally and kindly, addressing inquiries, providing detailed information about Digital Witch services, and offering tailored assistance to ensure their needs are met. Troubleshoot and resolve customer issues, concerns, and challenges promptly, escalating complex problems to appropriate team members when necessary to ensure timely resolutions. Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in HubSpot, ensuring data integrity and effective follow-ups. Collaborate cross-functionally to maintain high levels of service knowledge and share actionable customer insights, fostering a culture of continuous improvement. Procurement Manager | Next Cash and Carry Ltd 2021 – 2023 • Managed the entire purchase order lifecycle, inventory management, and new vendor onboarding processes to ensure • • • efficient procurement operations. Assessed market trends and supplier capabilities to optimize sourcing strategies and implement cost-saving initiatives without compromising product quality or delivery timelines. Collaborated with internal stakeholders, including supply chain, finance, marketing, and product development teams, to align procurement strategies with business objectives and ensure alignment throughout the procurement process. Evaluated and selected suppliers, reducing procurement costs by 10% while meeting Poseidon’s quality standards and strategic objectives. • • Identified areas for cost reduction and efficiency improvement, implementing initiatives that led to a 5% reduction in procurement cycle times. Tracked supplier performance against KPIs, addressing performance issues proactively and achieving a 90% supplier compliance rate with quality and delivery standards. Assistant Warehouse Manager | Poseidon Energy Service Limited 2019 – 2020 • Assisted in managing warehouse operations, ensuring compliance with company policies and vision, resulting in a 15% • • • • • improvement in operational efficiency. Directed receiving, warehousing, distribution, and inventory control operations, leading to an 8% reduction in stock discrepancies. Adhered to all warehousing, handling, and shipping legislation requirements, achieving 100% compliance with safety and regulatory standards. Generated usage and inventory reports, providing valuable insights that improved inventory management efficiency by 18%. Implemented criteria and checklists for product specification, quality, service, and reliability, facilitating a 20% improvement in supplier evaluation accuracy. Led cross-functional teams on part qualification, working with suppliers for capacity planning, achieving a 95% on-time part qualification rate. KEY ACHIEVEMENTS • • • • • Formulated a comprehensive supply base strategy aligned with business unit direction, significantly improving supplier reliability by 15% and ensuring consistent quality and delivery. Cultivated and maintained strong relationships with existing and potential suppliers, fostering collaboration to drive innovation, quality improvement, and cost reduction initiatives. Built and maintained relationships with 50+ suppliers, driving 15% cost reduction through quality improvement and innovative collaboration initiatives. Addressed logistics, supply product specifications, and quality issues with incoming supplies, reducing supply chain disruptions by 22%. Conducted thorough cost-down and cost-up analysis for all quotations, improving cost accuracy by 18% and enhancing overall pricing strategy. Digital EDUCATION H.N.D. Business Administration & Management Kenule Beeson Saro-Wiwa Polytechnic, Bori, Rivers State 2019 O.N.D. Business Administration & Management Rivers State Polytechnic, Bori. 2015 TRAINING & CERTIFICATIONS Digital Witch IT Support | In-demand Tech Skills 2024