Ihunda Owabie

Championed a customer-centric culture, resulting in a 30% increase in customer satisfaction scores and a 20% increase in customer retention rates.

Implemented a new customer onboarding process that reduced churn by 15% and increased product adoption rates by 25%.

Managed a portfolio of 50+ key accounts, consistently achieving a 90%+ customer satisfaction rate and contributing to a 20% increase in annual recurring revenue.

Managed a customer success team of 4 achieving a 95% customer satisfaction rate and a 10% reduction in churn.

Implemented a customer feedback loop that led to significant product improvements and a 20% increase in customer satisfaction scores.

Worked closely with the product team to address customer needs, resulting in a 30% increase in product usage and a 15% increase in customer referrals.