Ihssaie Diokno

ANA MELISSA A. DIOKNO--| Sta.Rosa, Laguna Experience TATA CONSULTANCY INC. May 2, 2019 – Oct 31, 2019 BGCCC, TAGUIG CITY(6 months) Senior Process Associate Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist identifying, assessing and resolving issues/ problems. Assess and resolve non-standard and standard issues/ problems. Seek advice and escalate issues when faced with task outside scope of work. Responsible for end to end transaction processing. Review complex transactions on a daily basis. INFOSYS LTD. October 2017 – April 2019 BGCCC, TAGUIG CITY (1 year and 6 months) Senior Process Executive Ensure full knowledge of all production processes as documented in the production manual. Maintain positive working relationship and open communication with all colleagues including clients and customer. Acting as the customer’s point of contact in process-related matters. Handling escalations on order dispatch, shipments and cancellation. Facilitating customer order fulfillment. ACCENT MICRO TECHNOLOGY INC. January 2015 – November 2015 ORTIGAS, PASIG CITY (10 months) IT Document Analyst Ensure that the company is compliant with all the Information Security guidelines as well as to give awareness to all agents about information security and its policies. Doing internal audits for the company in accordance to Information security requirements. Communicates updates and awareness to all employees of the importance and guidelines of Information Security. Attending weekly meeting with our Infosec onshore counterpart in India to see that we are aligned to ISO standards in terms of policies and requirements Acting as a helpdesk support performing basic troubleshooting (password reset, hardware replacement) ACCENTURE INC. February 2011 – November 2014 MANDALUYONG CITY (3 years and 10 months) Transaction Processing Representative Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist identifying, assessing and resolving issues/ problems. Assess and resolve non-standard and standard issues/ problems. Seek advice and escalate issues when faced with task outside scope of work. Responsible for end to end transaction processing. Review complex transactions on a daily basis. SARALEE PHILIPPINES May 2010- December 2010 MUNTINLUPA CITY(7 Months) Sales Administration Assistant Monthly Account Reconciliation SAP upload of Purchased Order and Inventory Management. Documentation (travel booking, mailing, and signatories) TECHNOFREEZE INCORPORATEDJune 2008- April 2010 BIÑAN, LAGUNA(1 year and 10 months) Inventory Documentation Staff Handles daily movement of inventory (incoming and outgoing receipts). Inventory Reconciliation. Monthly Billing, PEZA document requirements Education Bachelor of Science in Information Technology April 2008 COLEGIO DE SAN JUAN DE LETRAN Calamba, Laguna