Ihsan Ilahi

CAREER OBJECTIVE: Seeking a challenging position in sales department at a progressive organization where I can have a sense of quality competition, achievement and reorganization and a chance to serve the organization with my utmost desire. Ihsan Ilahi Experience Contact Information Phone:- E-Mail:-Portfolio: https://drive.google.com/drive/folde rs/1vD4poooaFXbuRv21FXIR4Et2dgB TfyMn?usp=sharing LinkedIn: https://linkedin.com/in/ihsan-ilahi-/ TikTok: @Ihsanilahi75 Instagram: https://Instagram.com/ihsanilahi0 YouTube: https://Youtube.com/@IhsanIlahiwf6tj Facebook: https://facebook.com/ihsan.ilahi.332 3 Organization: Tenure: Designation: Responsibilities: Working as a Video Editor at Al Zawar Information Technology, my core responsibilities include but are not limited to producing engaging and high-quality video content for various digital platforms. I work closely with the creative team to bring our vision to life, ensuring that the final product meets the company's standards and objectives.          Personal Information Marital Status: Married Father Name: Noor Ilahi Nationality: Pakistani Religion: Islam Visa Status: Residency/Employment Passport No: FV- Passport Expiry: 03/02/2029 Al Zawar Information Technology January 2023 – Present Video Editing    Collaborate with the creative team to understand project requirements and objectives. Edit raw video footage and audio files using industry-standard software such as Adobe Premiere Pro and Filmora. Utilize your creativity and storytelling skills to produce compelling and visually appealing video content. Trim and rearrange footage, apply transitions, and enhance visual and audio effects. Ensure a seamless and professional flow between different scenes and shots. Review and select the best takes, and make necessary edits to enhance the overall quality of the video. Work closely with the graphic design team to incorporate motion graphics and other visual elements into videos. Maintain a comprehensive library of all edited videos, ensuring easy access and retrieval of files. Collaborate with the marketing team to create video content that aligns with the company's brand and marketing strategies. Optimize videos for different platforms, including social media channels and websites, while adhering to specific format and size requirements. Stay up to date with the latest trends and best practices in video editing techniques and software. Use Canva and Adobe Photoshop to create and edit still graphics, thumbnails, and promotional images for videos. Academic Record: Degree: Diploma of Associate Engineering (D.A.E.) Institution: Hasani College of Science & Technology Organization: Tenure: Designation: Responsibilities: As a CCTV Technician at Adir Fire & Safety, my role was crucial in ensuring the proper installation, maintenance, and functionality of closed-circuit television (CCTV) systems for our clients in Umm Al Quwain, UAE. During my tenure from March 2022 to December 2022, I successfully fulfilled the following responsibilities:  Subject: Computer Information Technology (C.I.T) Graduation Year: 2016 Degree: Matriculation in Computer Science Institution: Malir Public School Karachi    Subject: Computer Science Graduation Year: 2009 Certifications: Certification: Certificate in Windows Application Duration: 6 Months Completion: 2009 Certification: Hardware Maintenance Duration: 6 Months Completion: 2009 Adir Fire & Safety (UAE) March 2022 – February 2023 CCTV Technician      Conducted site surveys: I performed comprehensive site surveys to assess the layout and specific requirements for CCTV installations. This involved examining the premises, understanding client needs, and determining optimal camera placement for maximum coverage. Installed and configured CCTV systems: Using my technical expertise, I installed and configured CCTV systems, including cameras, monitors, recorders, and related equipment. This encompassed mounting cameras, running cables and wiring, and ensuring proper connections and functionality. Tested and commissioned systems: Following installation, I meticulously tested and commissioned CCTV systems to verify their proper functioning and alignment with client specifications. This included checking video quality, camera angles, recording capabilities, and remote access. Conducted maintenance and inspections: I performed regular maintenance and inspections of CCTV systems to ensure their continued performance and reliability. This involved cleaning cameras, adjusting angles and settings, and promptly addressing any hardware or software issues. Troubleshooted and repaired issues: When issues arose, I utilized my troubleshooting skills to diagnose problems with CCTV systems. This included identifying faults in cameras, cables, power supplies, or software, and promptly implementing necessary repairs or replacements. Integrated CCTV systems with other security systems: I successfully configured and integrated CCTV systems with other security systems, such as access control systems and alarms. This ensured seamless operation and coordination between different components of the security infrastructure. Provided training and support: I delivered comprehensive training and technical support to clients, empowering them to operate and maintain CCTV systems effectively. This included explaining system functionalities, providing user manuals, and addressing any questions or concerns they had. Ensured compliance and safety: Throughout my work, I adhered to safety protocols and ensured compliance with local regulations during installations and maintenance activities. Safety of personnel and property was always prioritized. My experience as a CCTV Technician at Adir Fire & Safety allowed me to further develop my technical skills, problem-solving abilities, and customer service acumen. I gained hands-on experience in CCTV system installations, maintenance, troubleshooting, and client support. Languages English Fluency: Conversational Urdu: Fluency: Native Hindi: Fluency: Conversational Organization: Tenure: Designation: Responsibilities: As an IT Support professional at Rehmat Jan Medical Center, I played a vital role in managing and supporting the organization's IT infrastructure and digital presence from August 2018 to December 2020. During my tenure, I successfully fulfilled the following responsibilities:  Arabic: Fluency: Conversational Punjabi: Fluency: Conversational Hobbies   Watching Movies Painting Web Browsing  Social Media Animal Breeding  Social Work News  Sports Politics Digital Marketing  CCTV Research Travel Skills Learning Music Rehmat Jan Medical Center August 2018 – December 2020 IT Support  Video Creation and Editing: I utilized my skills in video creation and editing to produce high-quality videos for the medical center. This included creating promotional videos, educational materials, and patient testimonials, ensuring they met the desired standards and effectively conveyed the intended message. Graphic Design: Leveraging my expertise in graphic design, I designed visually appealing graphics for various purposes, such as social media posts, website banners, and printed materials. I created engaging visual content that enhanced the medical center's branding and communication efforts. Social Media Management: I managed the medical center's social media platforms, including Facebook, Twitter, and Instagram. This involved creating and scheduling posts, engaging with the online community, monitoring analytics, and implementing social media marketing strategies to increase the center's online visibility and engagement. Software and Hardware Management: I was responsible for managing and maintaining the medical center's software and hardware systems. This included installing, configuring, and troubleshooting software applications, managing updates and licenses, and providing technical support to staff members. CCTV Management: I oversaw the management of the medical center's closed-circuit television (CCTV) system. This involved installing and configuring CCTV cameras, monitoring live feeds, reviewing footage as needed, and ensuring the security and integrity of the system. IT Helpdesk Support: I provided technical support to staff members, assisting them with various IT-related issues, including hardware and software troubleshooting, network connectivity, printer configurations, and email management. I promptly resolved technical problems to minimize disruption to daily operations. Data Backup and Recovery: I implemented and maintained data backup systems to ensure the security and integrity of critical data. In the event of data loss or system failure, I performed data recovery procedures to minimize data loss and restore operations as quickly as possible. IT Documentation: I maintained accurate and up-to-date documentation of IT systems, processes, and procedures. This included creating user manuals, documenting network configurations, and recording troubleshooting steps for future reference. Skill Highlights                          Video Editing Graphic Design Canva Content Management System MS Office WordPress CCTV Operations Video Production Creative Content Production Wondershare Filmora Adobe Premiere Pro Adobe Photoshop Call Center Administration Customer Service Operations Customer Experience Effective Communication Active Listening Network Administration CCTV Support Computer Hardware Installation Time Management Cable Installation CCTV Installation Sales & Marketing CCTV Troubleshooting Organization: Tenure: Designation: Responsibilities: As a Customer Support Executive at IBEX Tower, I played a key role in providing exceptional customer support and resolving queries for clients from October 2016 to July 2018. During my tenure, I successfully fulfilled the following responsibilities:      References Name: Jawad Hussain Company Name: World Press Release Organization   Designation: Editorial Director DXB Email:-Cell:- IBEX Tower Oct 2016 – Jul 2018 Customer Support Executive  Customer Support: I effectively communicated with customers, providing them with prompt and accurate assistance to address their inquiries, concerns, and issues. I ensured a positive customer experience by actively listening, empathizing, and finding appropriate solutions to meet their needs. Online Troubleshooting: I utilized my technical skills to troubleshoot and resolve online issues faced by customers. This involved diagnosing and resolving problems related to website navigation, account access, payment processing, and other online functionalities. Call Handling: I efficiently handled inbound and outbound calls, responding to customer inquiries, resolving issues, and providing product or service information. I ensured that all interactions were conducted professionally, with a focus on customer satisfaction and effective problem resolution. Complaint Management: I patiently and proactively addressed customer complaints, taking ownership of their concerns and working towards fair and satisfactory resolutions. I followed established protocols to escalate complex or unresolved issues to the appropriate departments for further investigation and resolution. Product Knowledge: I developed a comprehensive understanding of the company's products, services, and policies. This allowed me to provide accurate and detailed information to customers, enabling them to make informed decisions and resolve their queries effectively. Documentation and Reporting: I maintained accurate and detailed records of customer interactions, inquiries, complaints, and resolutions. This involved updating customer profiles, documenting the nature of each interaction, and generating reports to track customer feedback and trends. Cross-functional Collaboration: I collaborated closely with internal teams, including technical support, sales, and billing departments, to ensure a seamless customer experience. I effectively communicated customer feedback and insights to relevant teams for process improvements and enhanced service delivery. Quality Assurance: I adhered to company policies and standards, ensuring compliance with established guidelines for customer support and service delivery. I participated in quality assurance initiatives to continuously improve customer support processes and maintain high service standards.