Ihesiaba Perpetual

PERPETUAL ANULIKKA IHESIABA Owerri, Imo State, Nigeria- |-- Professional Summary A certified human behavior analyst with extensive experience in operations management, customer service, and team coordination. Adept at leveraging consumer behavior insights to drive business performance and satisfaction. Proficient in digital tools, remote collaboration, and administrative support, making a strong fit for virtual assistant and administrative roles. Goal-oriented, resourceful, and detail-driven with a proactive work ethic. Technical Skills - Google Workspace (Docs, Sheets, Slides, Calendar, Meet, Forms) - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Project Management Tools: Trello, Asana, ClickUp - Communication Tools: Slack, Zoom, Microsoft Teams - CRM Tools: HubSpot (basic), Zoho CRM (basic) - Email & Calendar Management: Gmail, Outlook, Google Calendar, Calendly - File Storage & Sharing: Google Drive, Dropbox, OneDrive - Typing Speed: 50+ WPM - Social Media Support: Instagram, Facebook, LinkedIn (basic handling) Soft Skills - Excellent communication and interpersonal skills - Attention to detail and organization - Time management and ability to meet deadlines - Multitasking and task prioritization - Independent work ethic with minimal supervision - Problem-solving and critical thinking - Professional discretion and confidentiality - Adaptability and resilience in fast-paced environments Education Imo State University, Owerri B.Sc. Psychology - 2016 - 2020 National Youth Service Corps (NYSC) Feb 2024 - Jan 2025 Professional Experience Branch Manager Old English Bar and Grills, Owerri, Imo State 2024 - 2025 - Directed daily restaurant operations, ensuring seamless service delivery and operational efficiency - Increased revenue through strategic upselling and proactive engagement with customers to gather feedback and improve service delivery - Supervised facility management, maintaining equipment and materials to ensure adherence to company standards - Served as a key liaison between management and staff, fostering a positive work environment and resolving conflicts - Promoted the brand by consistently delivering exceptional guest experiences and maintaining high service standards Kitchen Manager / Customer Care Representative Old English Bar and Grills, Owerri, Imo State 2021 - 2024 - Led the development and execution of creative buffet menus, aligning with brand identity and customer expectations - Maintained food quality and hygiene standards, implementing effective cost-control strategies to maximize profit - Provided personalized menu recommendations and resolved guest concerns promptly, ensuring customer satisfaction - Collaborated with kitchen and service teams to uphold operational consistency and streamline communication Quality Control Officer / Customer Care Representative Old English Bar and Grills, Owerri, Imo State 2020 - 2021 - Managed procurement and inventory processes, including ordering, receiving, and storage of consumables and supplies - Ensured stock availability and operational readiness by implementing efficient inventory control systems - Handled customer inquiries and coordinated timely order fulfillment, improving service turnaround time - Enforced waste reduction practices and quality assurance measures to support profitability Public Relations Officer Infinity Snacks and Beverages 2014 - 2016 - Developed and implemented marketing strategies to improve product visibility and brand positioning in retail outlets - Established and maintained relationships with key supermarket chains and distributors to expand product reach - Gathered and analyzed customer feedback to inform product improvements and support sales team goals - Promoted product launches through coordinated field marketing efforts and customer engagement activities Certifications & Training - Voice of the Customer (VoC): Enhancing Experience - Coursera, Jan 2025