Iheoma Pamela Okoronkwo

PAMELA IHEOMA zzzzzzzzzzzzzzzzzzzzzzzz OKORONKWO OBJECTIVE A Performance-driven, resourceful, self-motivated and customercentric professional seeking an opportunity to harness my experience/skills in business operations, customer relationship management, account management, and Information Technology and contribute significantly to the growth and productivity of the organization as a whole. EXPERIENCE CONTACT Phone - Email - Address 29 Mufuatu Ayodeji, idi-roko, Off Mobil Road, ilaje  Analytical Thinking ADDITIONAL  Problem Solving  Time Management SKILLS  Organization & Prioritization  Copy Writing  Research  Inventory & Reporting  CRM Database Management  Strong Communication  MS Office & Google Apps  Slack  Emotional intelligence  IT Support MAVIN GLOBAL ENTERTAINMENT NIG LTD Executive Assistant/Operations Associate| Nov 2020 - May 2022     ROCCIO CARRILLO INTERNATIONAL LIMITED Office Manager/Executive Assistant | Aug 2019 – Nov 2020  Scheduling meetings, Preparing and distributing daily correspondence memos, reports, letters on behalf of the CEO  Carrying out administrative duties, supervising and managing day-to-day operations of staffs.  Management of the firms website and Social media handles, curating content and tracking response analytics.  Proper organization and B2C account management. UNICAF UNIVERSITY, CYRPUS Account Executive/Student Support| June 2018 – July 2019    Managed the sales process from enquiry to admission. Handled correspondence between students and the university. Managed student accounts via the CRM database.  Provided financial analysis to the CEO to assist in investments and decision taking. Reconciled financial discrepancies by collecting and analyzing relevant data using MS-Excel Prepared staff payroll and supported employee-employer relationship. BLESSED HOMES LIMITED Assistant Operations Manager | Nov 2015 – March 2017   Customer Care Officer | July 2012 – September 2013   Abia State University, Abia State  B.Sc. in Economics 2011 – 2015 Handling correspondence, managing calendars and itinerary Administrative support, Customer Service and Database Management HR support and Database Management. Project organization, Event Management and reporting.   Resolving clients issues/complaints and assisting with strategies for problem solving Preparing product & services reports by collecting and analyzing customer’s information Assisting Clients with sales and issuing invoices and receipts. PROFESSIONAL TRAINING & CERTIFICATION:  University of Minnaesota - Information Systems (Short Course - coursera) 2022  Udemy 2021- Copy Writing that sells for ambitious people  British International Safety Organization, UK–HSE1,2&3 2019  Google-Digital Marketing 2019  Nigerian Institute of Management– PGD Management 2018  Ad’mas Digital Technologies Limited – GD Secretarial Administration 2016