Ihechiluru Udeka

UKA IHECHILURU UDEKA PROFESSIONAL SUMMARY Diligent and highly organized Virtual Assistant with 4+ years of administrative and receptionist experience. Proven ability to manage calendars, coordinate meetings, handle correspondence, and support business operations remotely. Proficient in industry standard CRM, project management, and communication tools. Quick learner who adapts seamlessly to remote work environments and consistently delivers accurate, timely support that enables businesses to operate efficiently. CORE COMPETENCIES • Customer Service & Client Support • Microsoft Office Suite & Google Workspace • Email & Calendar Management • CRM: HubSpot, Zendesk • Administrative Support & Office Management • Project Management: Asana, Trello, ClickUp, Zapier • Task & Workflow Coordination • Remote Collaboration: Slack, Zoom, Microsoft Teams • Travel Planning & Logistics • Lead Generation & Email Marketing: Apollo, Lemlist • Document Preparation & Records Management • Data Entry & Database Management WORK EXPERIENCES Administrative Support Intern / Virtual Assistant Trainee Toby Tech Solutions | March 2026 – Present | Remote • Managed scheduling and calendar coordination for 3+ team members, reducing booking conflicts and ensuring real-time calendar accuracy. • Maintained 100% of digital records and documents, improving file retrieval efficiency and overall team productivity. • Completed all assigned administrative tasks with a consistent delivery rate in a fully remote environment. • Collaborated daily with team members via Slack and Zoom, supporting smooth operations across a distributed remote team. Receptionist SAMJOE ENTERPRISE LTD | 2022 – 2025 • Handled 30+ daily inquiries, calls, and visitor check-ins, maintaining professional and welcoming front desk experience. • Coordinated 10–15 appointments and meetings per week with zero scheduling conflicts sustained over 3 years. • Managed high-volume email correspondence across 3+ departments, achieving a 100% response rate for all inbond inquiries. • Provided administrative support to management, streamlining office operations and reducing manual workload by approximately 25%. EDUCATION Higher National Diploma (HND) Abia State Polytechnic, Aba | 2018 – 2022 CERTIFICATIONS In-Demand IT Skills Training Certificate Digital Witch Support Community Issued: April 28, 2026 19 professional skills covered: Virtual Assistance, Customer Service, Technical Support, Remote Work Platforms, CRM Tools, Email Marketing.