Iheanyichukwu Olivia Somtochukwu.

IHEANYICHUKWU OLIVIA SOMTOCHUKWU Email:-Contact: -. Location: Abia State, Nigeria. LinkedIn Profile: linkedin.com/in/olivia-somtochukwu-iheanyichukwu Executive Assistant & Operations Specialist. Professional Summary I am a detail-oriented, proactive, and ambitious executive assistant with over 2 years of experience supporting executives, managing administrative workflows, and maintaining digital platforms. I am skilled in WordPress site management, calendar and inbox organization, research, and AI-powered productivity tools. I can streamline operations, strengthen executive decision-making, and deliver high-quality support in remote, fast-paced environments. Professional Experience Deal Sourcing & Startup Analysis Externship - Extern | HP Tech Ventures | Remote | 2025 Present. ●​ Conducted structured research and analysis for over 30 startups, delivering concise reports that improved decision-making speed by 45%. ●​ Organized tasks in Asana and Trello, improving workflow tracking and team collaboration. ●​ Drafted executive briefs and summaries, enabling leadership to act quickly on opportunities. ●​ Coordinated virtual meetings, managed documentation, and streamlined pipeline visibility for investment teams. Executive Virtual Assistant & Customer Success Specialist. Limited Edition Hub | Remote | 2023 – 2025. ●​ Managed executive calendars, inboxes, and client communications, achieving 100% timely follow-ups across multiple time zones. ●​ Updated and maintained WordPress content and plugins, ensuring smooth site functionality and professional presentation. ●​ Automated workflows with ChatGPT and Zapier, cutting manual admin time by over 35 hours weekly. ●​ Prepared polished presentations, reports, and client proposals, improving executive delivery and client satisfaction. ●​ Supported cross-functional teams with scheduling, document organization, and CRM updates, enhancing project efficiency by 60%. Core Competencies ●​ Executive & Administrative Support: Calendar management, inbox organization, and travel coordination. ●​ Digital Platforms: WordPress (content updates, plugin management, basic troubleshooting). ●​ Project Coordination: Asana, Trello, Notion, Smartsheet. ●​ AI & Automation: ChatGPT, Zapier, and automation tools for workflow optimization. ●​ CRM Systems: Salesforce, HubSpot, Zendesk. ●​ Communication & Documentation: Professional correspondence, report drafting, and presentation prep. Education B.Sc. Economics National Open University of Nigeria | 2020 - 2024. Professional Certifications ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Career Essentials in Administrative Assistance - Microsoft & LinkedIn Learning. Executive Virtual Assistant Training - She Leads Africa (SLA). Career Essentials in Project Management - Microsoft & LinkedIn Learning. Business Communication & Documentation - LinkedIn Learning. Essential Business Communication Skills - LinkedIn Learning. Business Writing Principles - LinkedIn Learning. Google Workspace - Google Cloud & LinkedIn Learning. Learning Notion - LinkedIn Learning. Trello Essential Training - LinkedIn Learning. Smartsheet Essential Training - LinkedIn Learning. Salesforce Essential Training - LinkedIn Learning. Zendesk Customer Service Professional Certificate - Zendesk. Customer Success Foundations - ChurnZero & LinkedIn Learning. Public Speaking Skills Professional Certificate - Toastmasters International. Prompt Engineering with ChatGPT - LinkedIn Learning. Build Your Skills in Customer Service - LinkedIn Learning. Technical Skills ●​ CMS: WordPress (content uploads, plugin updates, site maintenance), Webflow (basic). ●​ Productivity: Google Workspace, MS Office (Word, Excel, Outlook, PowerPoint), Slack, Zoom, Calendly. ●​ Project Management Tools: Asana, Trello, and Notion. ●​ CRM: Salesforce, HubSpot, Zendesk. ●​ AI Tools: ChatGPT, AI writing/organizing software, and workflow automation. Soft Skills ●​ ●​ ●​ ●​ ●​ Proactive communication & follow-up. High attention to detail. Adaptability in fast-paced environments. Problem-solving & independent decision-making. Empathy & client-focused collaboration. Language ●​ English: Expert ●​ French: Beginner.