Igwilo Chidimma Glory

CHIDIMMA IGWILO GLORY Lagos, Nigeria | -- Professional Summary Creative and results-driven Social Media Manager and Customer Service Representative with a strong background in content creation, digital marketing, and audience engagement. Skilled in leveraging various social media platforms and graphic design to enhance brand visibility, drive customer engagement, and provide exceptional support. Skilled at handling customer inquiries with professionalism and empathy, ensuring positive client experiences and retention. Passionate about staying ahead of digital trends and delivering innovative solutions that align with organizational goals. Education B.Ed. Early Childhood and Primary Education Nnamdi Azikiwe University, Awka, Anambra February 2020 – December 2023 Professional Experience Freelance Content Creator and Social Media Manager Remote | September 2023 – Present ● Created and managed engaging social media content for diverse clients, driving increased engagement and brand awareness. ● Published trending articles on Opera News Hub, attracting significant readership and boosting platform visibility. Operations and Social Media Manager Remote | May 2020 – Present ● Developed and executed comprehensive social media strategies, resulting in a 35% increase in online engagement and a 20% growth in follower base. ● Managed daily content planning, scheduling, and posting across multiple platforms, ensuring consistent brand messaging. ● Collaborated with cross-functional teams to align social media campaigns with broader marketing objectives, enhancing overall brand coherence. Graphic Designer Remote | May 2023 – Present ● Experienced in developing brand identity for businesses and enterprises such as Logos, flyers, and other brand identities ● Collaborated with businesses to achieve a fine branding for their products Social Media Manager/Customer Service Representative Remote | January 2022- April 2025 ● Managed official social media pages, tracked analytics of social media accounts, and improved engagement and insights ● Accepted Calls from Customers regarding Inquiries and Complaints ● Provided product and service support to customers Certifications ● Social Media Strategy, Accenture ● Customer Service Skills, Alison ● Introduction to AI, Coursera ● Customer Relationship Management, Coursera Core Skills ● Customer Service Representative: Strong ability to build and maintain relationships with online customers, with tools like Zendesk, LiveChat, Talkdesk, Zoho Desk ● Social Media Management: Expertise in content creation, scheduling, and analytics across platforms such as Facebook, Instagram, Twitter, and LinkedIn. ● Content Creation: Proficient in crafting compelling posts, blogs, and multimedia content that resonates with target audiences. ● Digital Marketing: Skilled in developing and executing data-driven strategies to increase brand awareness and drive customer engagement. ● Analytical Skills: Proficient in using social media analytics tools to measure performance, derive insights, and optimize campaigns. ● Creative Tools: Experienced in using Canva, Adobe Suite, and video editing software for creating visually appealing content. Interests ● Digital Trends: Passionate about exploring the latest developments in social media and digital marketing. ● Storytelling: Enjoys creating narratives that connect with audiences and drive engagement. ● Communicating: Passionate about clear and empathetic communication, which helps me connect with customers, understand their needs, and provide effective solutions. Languages ● Igbo: Native ● English: Expert ● Yoruba: Conversational