Igwilo Chidimma Glory

CHIDIMMA IGWILO GLORY- - Lagos, Nigeria PROFESSIONAL SUMMARY Energetic and versatile professional with hands-on experience in customer care, teaching, data entry, and graphic design. Known for turning challenges into opportunities, delivering exceptional service, and creating engaging learning and visual experiences. Skilled in communication, organization, and creative problemsolving, with a passion for learning and growing in dynamic environments. Always eager to contribute positively and make an impact wherever I work. PROFESSIONAL EXPERIENCE Graphics Designer, Freelance Created layouts and graphics that aligned with brand identity and project goals. Collaborated with clients, marketing teams, and other stakeholders to understand design requirements and project goals. Edited and refined designs based on feedback to ensure client satisfaction. 05/2024 – Present Customer Service Representative, Horbax Smart Managed official social media pages, tracked analytics of social media accounts, and improved engagement and insights. Accepted calls from customers regarding inquiries and complaints. Provided product and service support to customers. 01/2024 – 04/2025 Lagos, Nigeria Data Entry Intern, Freelance Maintained spreadsheets and databases. Entered and managed large volumes of data accurately. Verified data for errors and inconsistencies. 06/2023 – 05/2024 Assistant Teacher, Community Primary School, Awka, Nigeria Delivered lessons in early childhood and primary education, focusing on literacy, numeracy, and social skills development. Developed and implemented engaging classroom activities tailored to students' developmental needs. Playfully engaged and challenged the pupils to achieve their potentials. Assisted in classroom management, fostering a positive and inclusive learning environment. 01/2023 – 05/2023 Awka, Nigeria • • • • • • • • • • • • • EDUCATION B.Ed. In Early Childhood and Primary Education, Nnamdi Azikiwe University, Awka, Anambra 02/2020 – 12/2023 CORE SKILLS Customer Service Representative Strong ability to build and maintain relationships with online customers, with tools like Zendesk, LiveChat, Talkdesk, and Zoho Desk. Technical Skills Microsoft Excel, Google Sheets, Microsoft Word / Google Docs, Database management, Typing speed, Copy-pasting, and formatting large data sets. Graphic Design — Competent Educational Support — Proficient Create engaging visuals for digital and print media while maintaining brand consistency. • Assist in coordinating classroom and school activities, managing schedules, maintaining records, and supporting smooth office operations. • LANGUAGES English Native Igbo Native CERTIFICATIONS Customer Service Skills Alison Teachers Registration Council of Nigeria (TRCN) Certification Introduction to Al Coursera Customer Relationship Management Coursera