CHIDIMMA IGWILO GLORY
Lagos, Nigeria | --
Professional Summary
Creative and results-driven Social Media Manager and Customer Service Representative
with a strong background in content creation, digital marketing, and audience
engagement. Skilled in leveraging various social media platforms and graphic design to
enhance brand visibility, drive customer engagement, and provide exceptional support.
Skilled at handling customer inquiries with professionalism and empathy, ensuring positive
client experiences and retention. Passionate about staying ahead of digital trends and
delivering innovative solutions that align with organizational goals.
Education
B.Ed. Early Childhood and Primary Education
Nnamdi Azikiwe University, Awka, Anambra
February 2020 – December 2023
Professional Experience
Freelance Content Creator and Social Media Manager
Remote | September 2023 – Present
● Created and managed engaging social media content for diverse clients, driving
increased engagement and brand awareness.
● Published trending articles on Opera News Hub, attracting significant readership and
boosting platform visibility.
Operations and Social Media Manager
Remote | May 2020 – Present
● Developed and executed comprehensive social media strategies, resulting in a 35%
increase in online engagement and a 20% growth in follower base.
● Managed daily content planning, scheduling, and posting across multiple platforms,
ensuring consistent brand messaging.
● Collaborated with cross-functional teams to align social media campaigns with broader
marketing objectives, enhancing overall brand coherence.
Graphic Designer Remote | May 2023 – Present
● Experienced in developing brand identity for businesses and enterprises such as Logos,
flyers, and other brand identities
● Collaborated with businesses to achieve a fine branding for their products
Social Media Manager/Customer Service Representative
Remote | January 2022- April 2025
● Managed official social media pages, tracked analytics of social media accounts, and
improved engagement and insights
● Accepted Calls from Customers regarding Inquiries and Complaints
● Provided product and service support to customers
Certifications
● Social Media Strategy, Accenture
● Customer Service Skills, Alison
● Introduction to AI, Coursera
● Customer Relationship Management, Coursera
Core Skills
● Customer Service Representative: Strong ability to build and maintain relationships
with online customers, with tools like Zendesk, LiveChat, Talkdesk, Zoho Desk
● Social Media Management: Expertise in content creation, scheduling, and analytics
across platforms such as Facebook, Instagram, Twitter, and LinkedIn.
● Content Creation: Proficient in crafting compelling posts, blogs, and multimedia content
that resonates with target audiences.
● Digital Marketing: Skilled in developing and executing data-driven strategies to
increase brand awareness and drive customer engagement.
● Analytical Skills: Proficient in using social media analytics tools to measure
performance, derive insights, and optimize campaigns.
● Creative Tools: Experienced in using Canva, Adobe Suite, and video editing software
for creating visually appealing content.
Interests
● Digital Trends: Passionate about exploring the latest developments in social media and
digital marketing.
● Storytelling: Enjoys creating narratives that connect with audiences and drive
engagement.
● Communicating: Passionate about clear and empathetic communication, which
helps me connect with customers, understand their needs, and provide effective
solutions.
Languages
● Igbo: Native
● English: Expert
● Yoruba: Conversational