Igwe Odinaka

IGWE JAMES DC Ikeja, Lagos, Nigeria | LinkedIn PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with 1+ year of experience supporting teams with calendar management, email coordination, CRM management (HubSpot), and appointment scheduling. Skilled in streamlining administrative workflows, maintaining organized client records, and ensuring efficient daily operations in remote environments. CORE SKILLS Technical & Tool-Based Skills • • • • • • • • Customer Relationship Management (CRM): HubSpot Helpdesk & Ticketing Systems: Freshdesk Project & Task Management: Trello Communication Tools: Email support, live chat systems, basic Slack/Teams usage Appointment scheduling: Calendly, Google Calendar Data entry and record management Email Management Lead Generation specialist WORK EXPERIENCE CRM & Appointment / Calendar Management [Digital Witch Support Community- Jan 2025 - Feb 2026] HubSpot - Managed customer information and contact records. Tracked customer interactions and updated CRM data accurately. Assisted with basic pipeline management and follow-ups. Supported customer communication through email workflows Google calender - Scheduled meetings, avoiding conflicts and sending reminders to clients. Email Management - Sorting,responding, and flagging important emails to ensure timely Communication Sales Representative [Greenlife Multinational Herbal Drugs Jan 2024 - Feb 2025] Managed customer inquires and resolved health related product complaints while maintaining strong client relationships. Consistent promoted and sold herbal health products, contributing to be increase customer satisfaction and sales growth. EDUCATION Lagos State Government Senior Secondary School [SSCE April 2013- May 2018] CERTIFICATIONS & TRAINING In-Demand IT Skills Training - Digital Witch Support Community [Jan 2025 - Feb 2026]