Igwe Chijioke Emmanuel

IGWE EMMANUEL Nigeria | Eze Street, Lagos, Nigeria | --| LinkedIn | https://www.linkedin.com/in/emmanuel-igwe2/ SUMMARY Energetic professional with a strong foundation in property management and customer service. Demonstrated experience in managing client relations, conducting detailed analyses, and overseeing team operations. Proficient in optimizing processes to enhance efficiency, client satisfaction, and overall performance. EDUCATION Nnamdi Azikiwe University – Awka, Nigeria September 2007 – January 2011 BSc, Applied Biochemistry CERTIFICATIONS Google - The foundation of digital marketing and E-commerce Meta - Social Media Marketing Meta - Fundamentals of Social Media Advertising Meta - Introduction to Social Media Marketing Google - Attract and Engage Customers with Digital Marketing Google - From Likes to Leads: Interact with Customers Online Google - Think Outside the Inbox: Email Marketing Google - Assess for Success: Marketing Analytics and Measurement WORK EXPERIENCE Call Center Representative May 2020 - Present Outcess Nigeria – Lagos, Nigeria ● I retained over 50% of customers by conducting comprehensive data analysis and addressing their needs, resulting in improved customer satisfaction and loyalty. ● I resolved customer issues by utilizing active listening and communication skills, effectively diffusing over 80% of complaints, resulting in enhanced customer satisfaction and retention. Sales Manager August 2016 - May 2020 ARM Life –, Lagos, Nigeria ● I made sales worth over 10 million Naira by managing and mentoring a team of 50 advisors, resulting in a highly effective sales force. I generated 100% lead conversion and referrals by delivering exceptional customer service, resulting in product sales worth over 30 million Naira. Social media and graphic Manager August 2014 - May 2016 Anthill online stores –, Lagos, Nigeria ● Developed and executed daily social media content, achieving over 80% conversion rate and generating over 500 thousand Naira in daily sales. ● Collaborated with customers to provide excellent service, leading to 100% lead generation and referrals, contributing to sales worth over 30 million Naira. SKILLS Property Management, Customer Service, Analytical Skills, Project Management, Communication INTERESTS Nature & Wildlife Conservation Training