Igwe Chidiebere Emmanuel

IGWE CHIDIEBERE EMMANUEL No 2B Aba Road, Porthacourt River State, Nigeria, West Africa +234 -- Objective Willing to offer my services from any remote area and to work with a remote customer service company that values and can grow from years of experience and utilize pleasant phone manner, demonstrate the ability to connect with diverse groups, and make use of bilingual language skills, scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Skills & Abilities Reliability in the sense of trust building and dependability, showing 100 person concern to any task given and prioritizing my job as the duty demands. Communicating with clients and giving the best oral and written assistance via emails, phone calls, messaging platforms and video calls to help provide positive experience with clients. Management of time with multiple client and schedules with client to ensure i serve all and every client accordingly to their own satisfaction, using online calendars and prioritize tasks in a certain way so that I don't miss any important details, Scheduling meetings to a certain and specific time where I have less pressure to perform some other task and working according to the unique needs of the company and client management. Being Resourceful in researching new and important materials and finding solutions to problems that clients face on daily bases, working round the clock to ensure emails and social media account are often checked and problems attended to with recent and updated platforms. Being Self-motivated and remaining focused without any side distraction to perform my work is an utmost priority as well as being disciplined with other request while completing my task of the day. To be well organized and to keep clients' information easily accessible so that i can be always stay on schedule with any task to perform for clients and to keep track of other and any important changes. Creating original content that is brainstorming and new initiative in ad, social media branding, content writing, lead generation and email automation, working hard and extra time to ensure I give the best in a well refined and modern pattern. I possess fast Typing skill to ensure I give fast response to any request from clients to accomplish the task efficiently assigned. I have a typing speed of at least 120 words per minute with 100% accuracy. I am Detail-oriented and well informed to ensure I do not compromise company's professional image, very patient to understand clients instructions and perform their task as described, I also have basic accounting knowledge. Experience Supply Manager, edible food company 2000 to 2005 Ensuring I get fresh eggs from all local poultry farmers early hours from 6 AM to 12 Noon within my state and supply to fast food restaurants and bakeries within and outside my state, taking stock of my purchase, sales, income and profit made every day. Sales manager, nzuko communications 2005 to 2008 I was in charge of sales of recharge cards, Cable TV subscriptions, paid phone calls made and cost from customers, marketing and distribution of recharge cards within the country, sending of bulk of messages to customers about our new products, Advertising the company for fresh customer via Facebook, Twitter and Instagram online platforms, Taking records of the inflow of cash; expenditures, income and profit made, payment of staff and maintenance of company’s working equipment. Cyber café Attendant, michael okpara university of agriculture, umudike 2008 to 2010 Creating and issuing of browsing timing tickets to customers and monitoring of customers browsing time duration using Clerconect software, troubleshooting, maintaining of desktop computers in software/hardware related issues, reloading of programs in desktop computers, monitoring of wireless network and solving challenges via phone calls with users. netwrok/computer engineer, afrihub michael okpara uniersity of agriculture, umudike 2010 to 2015 My role was to ensure good working condition of all computer systems and its internet network access, repairs of damaged components like mouse and keyboard, repairs of the desktop power packs and clipping of network cables for usage, reconnection and replacement of the radio antenna and the LMB if damaged. credit officer, grooming centre mircrofinance institution 2015 to 2017 I was in charge of mobilizing new client for loan offers, management of existing client loan portfolio and savings, recovery and repayment of loans from clients, visiting of client’s business center for evaluation and verification before loan offer, building strategic business ideas for clients to enable them repay the loan taken. freelancer/dropshiping, one colony family business 2017 till date Assisting car dealers to sell their car virtually, posting of products on social medial platforms, relating with customers via zoom and Google meet apps for credible business deals, keeping record of business deals and saving of business files in Google drive, sending and receiving emails from customers, writing proposals to companies for supply and distribution of their products, marketing of computer accessories, repairs and maintenance of laptop/desktop computers, installation cable TV networks, Installation of Solar Panel Systems, Installation of Surveillance Cameras, Installation of Security doors, installation of Fiber optic network/networking of cyber café. Education AFRIHUB, MICHAEL OKPARAUNIVERISTY OF AGRCULTURE UMUDIKE, IcT techinical certificate 2008 to 2012 Credit on Computer Repairs and Maintenance, Excel, Spread sheet, Microsoft Word Office, Power point, Coral Draw, Office tools, Simple Networking, Internet Services, Typing Speed, troubleshooting, technical support, Debugging, Intercom, Skype, Google products, Microsoft products, One drive, Dropbox, Slack, Click-up, Zoom, Drop-box, Hub-Spot, Teams, Zendesk. Communication Excellent communication skills and easily adapt to changes and work load, open to learn and teach, I believe in solutions to problems and love team work, suggestions from team members in bringing a long lasting solutions to problems, meeting people with low and high esteem for new and standing business deals, creating a fair communication platform for people in the remote areas and solving their program in their own satisfaction, meeting and bonding with people with different ideology and understanding, politeness in serving the public. Leadership I have the ability to stay focused on different tasks, and know how to create and keep deadlines on my task, I am a rare gem who always makes success and work hard to ensure I put out myself and my company positively to attract good result. References on request