Igoche Junior

Results orientated Customer Support and Help Desk Professional committed to delivering seamless brand experiences from complex user issues. • Years of experience in remote support environments. I don’t just close tickets, I maximize customer retention and satisfaction on every single call.

I am technically proficient in full CRM management and Help Desk administration. I know how to navigate ticketing systems to track user history, troubleshoot technical roadblocks, and stay highly organized with workflows. Because I follow strict time management protocols, I consistently maintain low average handle times (AHT) without compromising the quality of support. I am a very independent worker who doesn’t require any micromanagement to reach and exceed daily KPIs.

I bring a Sales background to the table that most support agents don’t have. I see routine troubleshooting as a chance to grow the account. I am very good at identifying customer needs during a support call and using consultative, value-driven upselling techniques. This means that I’m not just solving the client problem at hand – I’m actively helping grow the company’s revenue and customer lifetime value in a way that feels natural and helpful, never pushy.

I have a fully equipped, private, noise-free home office with dedicated high-speed internet which means our communication will be crystal clear, across global time zones. I want to go full-time and take ownership of your support queue right now and improve your customer success metrics.